Issues setting up office 365 with 1&1

Posted on 2013-09-09
Medium Priority
Last Modified: 2013-09-25
We have tried to add the cname and mx record to 1&1 for the domain but we cannot get the cname autodiscover to work.

We have tired to setup outlook locally with outlook.office365.com but it just comes up with Microsoft exchange server unavailable.

Any Ideas?
Question by:Techdivision
  • 2
LVL 31

Expert Comment

ID: 39476650
Why not set your nameservers to point to Office 365, so that Microsoft handles all the DNS records instead of trying to set them up manually yourself?


Author Comment

ID: 39476687
Edit: It works fine manually setting up on Macs but when setting up manually on PC it does not go through
LVL 46

Accepted Solution

Vasil Michev (MVP) earned 2000 total points
ID: 39477421
Do you have (or previously had) a local Exchange server? Is it working outside of your corporate environment? Perform the Autodiscover test from the Office 365 tab of https://www.testexchangeconnectivity.com/ and see if everything goes OK. Also, test on the local machine, by holding the CTRL key while right-clicking on Outlook's icon in the tray, select Test E-Mail Autoconfiguration.

Author Closing Comment

ID: 39521536
We sorted it in the end by adding a CNAME subdomain in the 1&1 DNS control panel for autodiscover.x.com, and pointing it to autodiscover.outlook.com


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