Adobe PDF editable / fillable fields not behaving

Hi,

I'm working with a PDF doc that is not behaving correctly. I believe the PDF doc began life as a PDF with fields that you can fill out. The person before me filled out the fields, then emailed it to me.

When I click on the individual fields (for example, Field 1), the contents show just fine. But once I click on Field 2, I can see the contents of Field 2, but the contents of Field 1 disappear.

Any ideas?

Thanks in advance.
Go-BruinsAsked:
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Norm DickinsonGuruCommented:
I have found that fillable PDF files sometimes behave differently when viewed in Adobe Reader than they do in Acrobat. Also, these types of documents, while not inherently hard to create, do allow for some variances in how you create them and sometimes choices are made during the creation that leave you in a difficult situation such as this. If that is the case, you are going to want to go back to the original blank document if possible and recreate the form from scratch to solve the problem.
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Go-BruinsAuthor Commented:
hi,

I've got Acrobat X, and this document appears to exhibit this behavior across different platforms.
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Norm DickinsonGuruCommented:
The trouble with the form creation process is that once you exit the editor and create the form, you can't just go back in and edit the form some more. Do all the data fields disappear except for the current one, or is it only the one prior to the active one? My guess is that the form description field is covering your other data field or some other such form issue and that you will need to go back to the process to correct it. When creating forms in Acrobat (any version back to version 6 in my experience anyway) you need to create and test several times to get it right. This one may have just been done quickly. Do you have access to the source? Is it a long document that will take too long to do over? Can you export it to Word and then create a PDF from it from scratch? There are a lot of ways to approach it.
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Go-BruinsAuthor Commented:
The form itself came from a big University, so I doubt that the problem originated from it.
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Norm DickinsonGuruCommented:
It may be from the software that was used to view and fill the form then. One such software is the Preview on a Mac. There are several references to the issue online but this one sums it up:
http://www.derekschauland.com/2013/07/23/pdf-forms-missing-data/
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Go-BruinsAuthor Commented:
ahhhh...this may explain it. the form was filled out on a *Mac*.
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Norm DickinsonGuruCommented:
Export / Import - problem solved?
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Go-BruinsAuthor Commented:
We did something like that, and got the document to where we needed it. Thanks.
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Go-BruinsAuthor Commented:
Thank you.
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Norm DickinsonGuruCommented:
We are here to help!
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