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Andreas GieryicFlag for United States of America

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Outlook 2007 can’t open any URL!

Getting Error message "The operation has been cancelled due to the restriction in effect on this computer. Please contact your System Administrator”

When attempting to open any link/url in a message in Outlook 2007,  a “Microsoft Outlook” dialog pops up and says "The operation has been cancelled due to the restriction in effect on this computer. Please contact your System Administrator”
-      Ran all possible PC malicious anti malware programs
-      Scanned PC for viruses
-      Reset Internet Explorer 10 settings
 Still getting this message
-      NOTE: the URL’s can open if I copy the link and manually place them into IE 10. They then open fine
-      NOTE: All links tested open fine on other PC’s in the same office. They all are running Outlook 2007 on a Windows 7 PC
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Avatar of Nick Rhode
Nick Rhode
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If the problem just occurred (a day or two), the best solution is to restore your PC to an earlier time.

[Note: I had this occur 2-3 times (not on 2007 but on 2013); looked for solutions; but the easiest was the system restore solution, which worked all times.]
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Avatar of Pradeep Dubey
Pradeep Dubey
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I've seen this in my organization when Chrome accidentally gets installed with updates (damn you Adobe) then later removed.

Chrome makes some registry changes that persist after it is uninstalled rendering IE unable to open links.  If that scenario sounds likely, I've had great luck with the attached reg fix.
chromehtml.reg
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ASKER

aadih: This has been an ongoing issues for quite some time o  this particular PC

I read several articles referencing Google Chrome being uninstalled and reinstalled. Referencing this being a known issue.

I don't recall Google Chrome ever being on this PC. However, I when I downloaded and installed Chrome and set it as the default browser, all urls open fine. The issues is that I and the client does not want to use Chrome as the default browser.

I uninstalled Chrome - and now getting the same error message again because its using IE10 again
Although the KB Fix by Rhode fixed the issue with some of my clients, it was recurring so I switched them to either Firefox or Chrome - their choice (and made them their default browsers) and since then - wallah!
Did you try running that reg file after uninstalling Chrome?
I have given you answer seems you did not check that. see below comment from that link:

Manual steps to fix this problem,
just run the following commands (Open Commando prompt as administrador on Windows Vista or Windows 7)
 
REG ADD HKEY_CURRENT_USER\Software\Classes\.htm /ve /d htmlfile /f
REG ADD HKEY_CURRENT_USER\Software\Classes\.html /ve /d htmlfile /f
REG ADD HKEY_CURRENT_USER\Software\Classes\.shtml /ve /d htmlfile /f
REG ADD HKEY_CURRENT_USER\Software\Classes\.xht /ve /d htmlfile /f
REG ADD HKEY_CURRENT_USER\Software\Classes\.xhtml /ve /d htmlfile /f

After this just make your Internet Explorer the Default browser.


link is :
http://answers.microsoft.com/en-us/office/forum/office_2007-outlook/cant-open-any-hyperlinks-this-operation-has-been/8815ad6c-0f44-477a-9ffa-beb98109b5a6
I reinstalled Chrome, then made IE10 the default - all was well. But if I uninstalled Chrome again, it failed to open any URL again under ie10


I ran the "Fix It" link NRHODE provided and rebooted the PC as prompted.
Re-tested, TESTED FINE!
Great. You got it fixed. :-)
by: pradeep08_8  
I definitely appreciate your link. I tried the first one provided first and it worked. I also read that your link was very popular as well. I would have used it and will use it if the Microsoft Fix It fails.
Thanks for everyone's input!
I never liked chrome on business pc's.  I think the issue with chrome is it will not release itself as the defaul (even when uninstalled).  So you would have to enable to warning for IE to prompt if its not the default browser, and switch it over.  Its a pain
I totally agree. I warn users to use Chrome with caution. I don't allow Chrome to be default on any business machine especially on a domain configured network. Thanks again!