Save as or open box greyed out

When trying to open or save as from within an application such as Word, Excel, Adobe Reader, I get a grey box.  See attached.  I have downloaded and installed all updates.
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ptsolutionsincAsked:
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aadihCommented:
There is no attachment (fyi).

(1) When did this problem occur?  You may try system restore.

(2) Did you check your computer for malware? Scan with Malwarebyte Antimalware (free).
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ptsolutionsincAuthor Commented:
Ooops.  I forgot to upload it.  The problem started this morning.  I am running malwarebytes scan now.  System Restore from last Thursday did not fix it.
save-as.JPG
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MereteCommented:
These are two separate actions>When trying to open or save as
when you go to open that opens does not save as
once opened then go file save as?
Your screenshot represents open only
what program is in your snapshot?
This sounds like normal behaviour >>
from within an application such as Word, Excel, Adobe Reader,
Take a look at my screenshot are we on the same subject
open and save as word and Adobe Reader
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ptsolutionsincAuthor Commented:
Merete, the issue is when clicking Open, or Save As.  See my attachment in my previous post.  The only way I got this to work is to perform a System Restore.
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