Explorer does not load windows xp

Explorer does not load in windows xp. Virus removal has been complteted.

Tried sfc scan, chkdsk /r
computerteachAsked:
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smckeown777Commented:
So I assume Safe mode loads? Or how did you run sfc and chkdsk?

When you boot it normally and explorer doesn't load - does pressing CTRL-ALT-DELETE bring up window to select Task Manager? Can you run explorer.exe from there?
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aadihCommented:
You could try a repair install.  :-(
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computerteachAuthor Commented:
It doesn't run in safe mode either. I used ctrl+alt+del to run things.

I try to run explorer but it does not load. In safe mode it loads for a split second then closes.
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smckeown777Commented:
Then you are possibly still infected...there's no reason when running in safe mode and running Explorer.exe wouldn't work...something is still wrong here

Can you run regedit in safe mode?

If so navigate to this key

HKLM/Software/Microsoft/WindowsNT/CurrentVersion/Winlogon

In there what does it say under Shell key? Should be explorer.exe - if not change it...

Also report what it does say so we can assist further

Check Userinit key as well - should say 'C:\Windows\system32\userinit.exe,' - including trailing comma...
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computerteachAuthor Commented:
The information in regedit is correct
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David Johnson, CD, MVPOwnerCommented:
try running without addons by using msconfig .. there is probably an addon that is causing explorer to crash.

sysinternals autoruns  might help you here.. msconfig is less confusing
check the registry for HKLM\Software\Microsoft\WindowsNT\CurrentVersion\Winlogon
Shell REG_DWORD explorer .exe
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aadihCommented:
Also look in event manager for clues for the cause of crash.
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marsiliesCommented:
Also try creating and logging into a new profile. It could be that particular profile is corrupted.
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