Avatar of capellen
capellen asked on

Office 365; User can not log on; The user-id may be invalid

One of our students can not log on to Office 365. The message he receives (see pic) says something like this:

This does not work
The user-id may be invalid

The user has no strange characters in either his sam account name or e-mail.
Other users have no problems so far.
The user had no problems in the past weeks.
Naamloos.png
ExchangeMicrosoft 365

Avatar of undefined
Last Comment
capellen

8/22/2022 - Mon
James Hodge

Hello,

Is this the message he receives when logging into Outlook Web Access?

James
ASKER
capellen

No James it is Office 365: https://login.microsoftonline.com or http://mail.office365.com
We use Federated Domains.
James Hodge

This is the Outlook Web Access feature of Office 365 (Exchange Online).

Are they able to access their account from a copy of Office (Outlook) or on a mobile device? Maybe the students do not access this way?

James
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
ASKER
capellen

The account can be accessed by using Outlook 2013 (tested it myself). The students never use Outlook however.
James Hodge

Couple of things to try then:

1) Resetting the user's Password and trying (after replication)
2) Test Office 365 AutoDiscover:
https://www.testexchangeconnectivity.com/

Please post back the results

James
ASKER
capellen

1) I have reset the password, replicated the DC's and synced with DirSync. Result remains the same

2) Do you mean Connectivitystests Microsoft Exchange Web Services (first bullet)?
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.
James Hodge

Office 365 tab --> Microsoft Office Outlook Connectivity Tests --> Outlook Autodiscover
ASKER
capellen

Autodiscover test works. Strangely enough when I try to logon at home I am redirected to my own Hotmail account (using windows 8 and a Hotmail account so automatically logged on).
James Hodge

The Hotmail redirect must be because you are already logged in to Hotmail at home?

Does the Office 365 Web Access login failure replicate across multiple PC's in different locations?

James
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER
capellen

"Does the Office 365 Web Access login failure replicate across multiple PC's in different locations? "

Yes it does, just that single account so far.
ASKER CERTIFIED SOLUTION
capellen

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
capellen

This was the correct solution for me. Do not yet know why it worked.