Need to determine number of Citrix XenApp licenses installed on the Citrix server.

Hello

Very simply, I took over a client running a XenApp server on a 2008R2 and have been unable to track their licenses successfully with Citrix. I have tried to determine the number of licenses installed but really been unable to verify.

Below is a screenshot of the licensing dashboard but been unable to get anything else constructive.

XenApp license dashboard
I need to know how to check the server to see how many licenses they have installed. The AppCenter shows a version 6.0.0.0

Thank you for your help.
bcp_cnsllcAsked:
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Casey HermanCitrix EngineerCommented:
The numbers in parenthesis are the license count installed (Available).  The Retail license types are the ones you have purchased.

For my environment the Xenapp Enterprise/Concurrent count is the one that shows the licenses being used.

Something may be misconfigured to where it isnt pulling licenses for the client connections as it should display in the view that you are looking at.

How many users?



-Casey
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bcp_cnsllcAuthor Commented:
Approx 30 users "could" access. In the above image am I licenses for 21 (showing in the Citrix Provisioning Server for Desktops/Concurrent) OR the 11 shown everywhere else?? Which of those lines actually is the number of users??
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bcp_cnsllcAuthor Commented:
Unless something is different from what I was told, they are "supposed" to be licensed for 30 users on the XenApp server and another 10 on an ancient legacy Citrix server being kept around till it dies.
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Casey HermanCitrix EngineerCommented:
It looks like you are licensed for 11 users.
You are pulling 1 license for 1 Xenapp server.

Are you publishing a desktop or just apps?

You may also be publishing links which I do not believe start a xenapp session.

You have 21 licenses for Provisioning / VDI. They do that when you buy the xenapp licenses.

Looks like you are an enterprise customer though and not sure why your concurrent licenses arent showing. That is the ones that show as used when you have a xenapp session open.

If you get the citrix login, you can log into citrix.com and check the licenses that are associated with that citrix farm.


-Casey
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bcp_cnsllcAuthor Commented:
Publishing both. There is no way that I can get the logon info for Citrix - was not provided. So unless there is another location I get the pleasure of going in to the client tomorrow and tell them that it "looks like" they only have 11 licenses instead of 30.

Where / how would I find the same info on a 4.0 Presentation Server??
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Casey HermanCitrix EngineerCommented:
There should be a web interface on the license server. I know there was on a 4.5 maybe they will have the login info on site?  Just a thought. You can also call citrix and have them switch the admin for their site as well. It is a lot of hoop jumping but can be accomplished. Another place to check is their vendor that sold them the citrix stuff they may have the numbers in the original quote.

-Casey
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bcp_cnsllcAuthor Commented:
I believe I found the area you were talking about and showed 0 licenses. How can that be??

9-10-13 - Presentation Citrix server administraton9-10-13---Presentation-Citrix-se.jpg
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Casey HermanCitrix EngineerCommented:
I dont think that is the right spot.

One of the servers will have the licensing services installed. On that server. There should be a link in the start menu to "Licensing"

Also on that old server you can run a

lmstat -a

That should show you everything
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joharderCommented:
To check whether your license server is actually doling out licenses, use the utility from CTX123935.   It's possible that you are running on borrowed time with temp licenses from the XenApp server.

Also, if you call Citrix Licensing, they can parse through your license file to tell you how many licenses you really have.  Just warning you, it's a call center in India and they're very nice but not always well informed.
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bcp_cnsllcAuthor Commented:
We are still trying to find the licenses with Citrix but at least you confirmed what Citrix told me about the number of licenses. Thank you for all your help.
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