Avatar of akus1
akus1Flag for United States of America asked on

Small screen size when connecting to computer through RWW on Surface Pro Tablet

One of our users has a surface pro tablet. He logs in through Remote Web Workplace to access his office connection. He reports that he is able to connect, but that the screen size is 5x7 instead of filling up the whole screen.

Any ideas?

Thank you in advance
Microsoft Legacy OS

Avatar of undefined
Last Comment

8/22/2022 - Mon

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question

Assuming you are talking remote web workplace and not remote desktop...
Typically, you see this issue if the browser zoom level is not set at 100%

RWW ( Remote Web Workplace ) is different from RDC or Remote Desktop Connection and both behave differently.

The question above refers to RWW, connecting to the Desktop via Internet Explorer using a specific URL, usually something like https://remote.mydomain.com

The screen resolution on the Surface Pro is by default set at a very high resolution to maximize the viewing experience of the device itself.

RWW is not able to display the Remote machine at this resolution.

To resolve the issue on Surface Pro, right click on the surface screen to change the screen properties.

Reduce the screen resolution to something like 1600 x 1200 or 1600 x 900 and hit apply.

Open up Explorer on the Surface Pro and remote in to your desktop and it should be a lot better.

You might have to play with the screen resolutions on the Surface Pro to see which resolution works best for you.
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
Walt Forbes