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akus1Flag for United States of America asked on

Small screen size when connecting to computer through RWW on Surface Pro Tablet

One of our users has a surface pro tablet. He logs in through Remote Web Workplace to access his office connection. He reports that he is able to connect, but that the screen size is 5x7 instead of filling up the whole screen.

Any ideas?

Thank you in advance
Microsoft Legacy OS

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PaddyCman

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
insidetech

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thescottdavies

Assuming you are talking remote web workplace and not remote desktop...
Typically, you see this issue if the browser zoom level is not set at 100%
PaddyCman

RWW ( Remote Web Workplace ) is different from RDC or Remote Desktop Connection and both behave differently.

The question above refers to RWW, connecting to the Desktop via Internet Explorer using a specific URL, usually something like https://remote.mydomain.com

The screen resolution on the Surface Pro is by default set at a very high resolution to maximize the viewing experience of the device itself.

RWW is not able to display the Remote machine at this resolution.

To resolve the issue on Surface Pro, right click on the surface screen to change the screen properties.

Reduce the screen resolution to something like 1600 x 1200 or 1600 x 900 and hit apply.

Open up Explorer on the Surface Pro and remote in to your desktop and it should be a lot better.

You might have to play with the screen resolutions on the Surface Pro to see which resolution works best for you.
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