smart/blabkberry calender problems

I have exchange 2010 just installed and I have some users acing smart phones and blackberry to enter caleder details .  when entering caleder entries via phone they don't appear in outlook is there any reason why this would not happen?
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Rodney BarnhardtServer AdministratorCommented:
Are they only using ActiveSync (mainly the BB's)? Second, have you approved the devices in Exchange? Third, the BB's have a work\personal side so are the calendar entries being made in the "work" section. Many other smart phones have multiple calendars. They need to either set it to "show all" calendars or make the ActiveSync (corporate calendar) the default view. It may be as simple as they are updating the calendar that is not synced to Exchange.
Anuj BhatiaDirectorCommented:
You need to approve the devices in Exchange .. have you approved em .. ?

That should solve the issue for you..

Keep me posted .


Anuj Bhatia.
LBCAuthor Commented:
Hi Anuj Bhatia

How do I approve devices in exchange ?

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Rodney BarnhardtServer AdministratorCommented:
If you did not receive an email, you need to configure administrator alerts. You should receive a notification that a device has been blocked. If that is not configured, then you can access

1. Log in to the Exchange Control Panel (ECP)
(you can also access the ECP from Outlook Web App (OWA) by selecting Options > See all options)
2. In the ECP, make sure you are managing My Organization (#1 in the screenshot below). Be aware that most users won't see the "My Organization" option — it's only visible to users with Exchange Administrator access.
3. Select Phone & Voice (#2 in the screenshot below) > ActiveSync Access tab (#3 in the screenshot below). This is the Allow/Block/Quarantine configuration screen.

The above information and a discussion on devices is here:

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Rodney BarnhardtServer AdministratorCommented:
Also, in the link above, notice the section on configuring quarantine alerts. This way you will receive an email that the device has been configured and needs to be approved. This will link you right to the device approval option.
LBCAuthor Commented:
thanks for your support
I got it to work
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