asked on 9/11/2013

smart/blabkberry calender problems

I have exchange 2010 just installed and I have some users acing smart phones and blackberry to enter caleder details . when entering caleder entries via phone they don't appear in outlook is there any reason why this would not happen?

Microsoft Legacy OS Outlook Microsoft Applications

Last Comment

LBC

9/16/2013

Rodney Barnhardt

9/11/2013

Are they only using ActiveSync (mainly the BB's)? Second, have you approved the devices in Exchange? Third, the BB's have a work\personal side so are the calendar entries being made in the "work" section. Many other smart phones have multiple calendars. They need to either set it to "show all" calendars or make the ActiveSync (corporate calendar) the default view. It may be as simple as they are updating the calendar that is not synced to Exchange.

Anuj Bhatia

9/12/2013

You need to approve the devices in Exchange .. have you approved em .. ?

That should solve the issue for you..

Keep me posted .

Thanks.

Anuj Bhatia.

LBC

9/12/2013

ASKER

Hi Anuj Bhatia

How do I approve devices in exchange ?

thanks

ASKER CERTIFIED SOLUTION

Rodney Barnhardt

9/12/2013

THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.

View this solution by signing up for a free trial.

Members can start a 7-Day free trial and enjoy unlimited access to the platform.

See Pricing Options

Start Free Trial

Rodney Barnhardt

9/12/2013

Also, in the link above, notice the section on configuring quarantine alerts. This way you will receive an email that the device has been configured and needs to be approved. This will link you right to the device approval option.

LBC

9/16/2013

ASKER

thanks for your support
I got it to work