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LBCFlag for United Kingdom of Great Britain and Northern Ireland asked on

smart/blabkberry calender problems

I have exchange 2010 just installed and I have some users acing smart phones and blackberry to enter caleder details .  when entering caleder entries via phone they don't appear in outlook is there any reason why this would not happen?
Microsoft Legacy OSOutlookMicrosoft Applications

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LBC

8/22/2022 - Mon
Rodney Barnhardt

Are they only using ActiveSync (mainly the BB's)? Second, have you approved the devices in Exchange? Third, the BB's have a work\personal side so are the calendar entries being made in the "work" section. Many other smart phones have multiple calendars. They need to either set it to "show all" calendars or make the ActiveSync (corporate calendar) the default view. It may be as simple as they are updating the calendar that is not synced to Exchange.
Anuj Bhatia

You need to approve the devices in Exchange .. have you approved em .. ?

That should solve the issue for you..

Keep me posted .

Thanks.

Anuj Bhatia.
ASKER
LBC

Hi Anuj Bhatia

How do I approve devices in exchange ?

thanks
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER CERTIFIED SOLUTION
Rodney Barnhardt

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Rodney Barnhardt

Also, in the link above, notice the section on configuring quarantine alerts. This way you will receive an email that the device has been configured and needs to be approved. This will link you right to the device approval option.
ASKER
LBC

thanks for your support
I got it to work