troubleshooting Question

can't open AOL email in Internet Explorer

Avatar of sglee
sglee asked on
Email SoftwareWeb BrowsersEmail Servers
7 Comments1 Solution20256 ViewsLast Modified:
Hi,
 
 I have an user who uses AOL email using the internet browser. All of sudden he can't open his email after logging into his AOL account. He can see the list of emails, but when he double-click one of them to open, it says "There was an error loading the message. Please try again later".

  When I log into his AOL account on my PC, I can open his emails.

 He has Windows 7 Professional 64bit OS with 2GB of RAM, 160GB HD.

 So far, I have tried two  things:
 (1) Disable Popup blocker.
 (2) Tried other browsers such as CHROME and FIREFOX.
 

Thanks.
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