Avatar of sglee
sglee asked on

can't open AOL email in Internet Explorer

Hi,
 
 I have an user who uses AOL email using the internet browser. All of sudden he can't open his email after logging into his AOL account. He can see the list of emails, but when he double-click one of them to open, it says "There was an error loading the message. Please try again later".

  When I log into his AOL account on my PC, I can open his emails.

 He has Windows 7 Professional 64bit OS with 2GB of RAM, 160GB HD.

 So far, I have tried two  things:
 (1) Disable Popup blocker.
 (2) Tried other browsers such as CHROME and FIREFOX.
 

Thanks.
Web BrowsersEmail SoftwareEmail Servers

Avatar of undefined
Last Comment
sglee

8/22/2022 - Mon
dmwynne

What version of IE?

Try IE with no-addons:

Click Start -> All Programs -> Accessories -> System Tools, and then click Internet Explorer (No Add-ons)

If that works then you can disable all add-ons and enable one by one to find the culprit.

Also try setting IE to run in compatabilty mode.


Also look at the java version on your machine vs. theirs and update if needed.
ASKER
sglee

dmwynne,

I have IE version 10. And I tried your suggestion, but it didn't work.

Thanks,
dmwynne

Your help has saved me hundreds of hours of internet surfing.
fblack61
Marc Z

Did chrome or Firefox open his mail successfully?   If not,  I would suspect a security program was blocking something,  so please tell us what security programs are installed.   All of them whether or not you are running them.
Anuj Bhatia

Hi Buddy,

You can boot the machine in safe mode and see if the Mails work that would also check if that is something with the Security Software or something else.

You can also try to reinstall the AOL and see if that works .
Also check to see if there is any update version of AOL if yes update your to the latest one.

Also update JAVA from www.java.com.

Kindly share the result if AOL works on other browsers.

Awaiting reply .

Thanks.

Anuj Bhatia.
ASKER CERTIFIED SOLUTION
sglee

Log in or sign up to see answer
Become an EE member today7-DAY FREE TRIAL
Members can start a 7-Day Free trial then enjoy unlimited access to the platform
Sign up - Free for 7 days
or
Learn why we charge membership fees
We get it - no one likes a content blocker. Take one extra minute and find out why we block content.
See how we're fighting big data
Not exactly the question you had in mind?
Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.
ask a question
ASKER
sglee

Updating Windows updates solved the problem.
Get an unlimited membership to EE for less than $4 a week.
Unlimited question asking, solutions, articles and more.