troubleshooting Question

can't open AOL email in Internet Explorer

Avatar of sglee
sglee asked on
Email SoftwareWeb BrowsersEmail Servers
7 Comments1 Solution20256 ViewsLast Modified:
 I have an user who uses AOL email using the internet browser. All of sudden he can't open his email after logging into his AOL account. He can see the list of emails, but when he double-click one of them to open, it says "There was an error loading the message. Please try again later".

  When I log into his AOL account on my PC, I can open his emails.

 He has Windows 7 Professional 64bit OS with 2GB of RAM, 160GB HD.

 So far, I have tried two  things:
 (1) Disable Popup blocker.
 (2) Tried other browsers such as CHROME and FIREFOX.

Join the community to see this answer!
Join our exclusive community to see this answer & millions of others.
Unlock 1 Answer and 7 Comments.
Join the Community
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros