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knightdogsFlag for United States of America asked on

Sharepoint 2003, show who the SharePoint Portal Alert service is configured to log on as

I am not receiving any emails from alerts that I have setup.
I receive the email telling me:
"You have successfully created an alert"
When I create the alert, but no emails after that.

I was recieving the 2424 error in Event Viewer but I have fixed that now( followed these instructions: http://blog.ronnypot.nl/?p=288 )

The setup is:
SharePoint 2003
Windows 2003
Local DB
Microsoft SharePointWindows Server 2003

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knightdogs

8/22/2022 - Mon
Justin Smith

Alerts are sent from the account running the Timer service or the account running the IIS App Pool for your site.
ASKER
knightdogs

I just saw a post to check the Timer Job Definitions.
The Immediately alert Definition had not ran in over a month.
I disabled it and then enabled it and now looking at the Timer Job status screen it shows

Immediate Alerts  SPserver  Initialized  0%  8/17/2013 10:00 AM  

Is there a log I can look at to see if it is hung or failing? where might that be?

ACH1LLES where would I look to verify the account it runs as?
Justin Smith

If the Immediate job hasn't been running, that is why you aren't getting notified (assuming you set the alert to notify you immediately).  

There is a table in the database that holds all alerts, but not sure which one off the top of my head.  A quick Google search should point you to it.

I'm speaking for SharePoint 2007 or newer though.

Look in services.msc to see the Timer Service account.  Look in IIS to see the app pool.
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ASKER
knightdogs

In services.msc, the Sharepoint Timer Service is running and I was able to restart it.
Looking back at the Timer Job Status in CA it still shows Initialized 0%
Justin Smith

Ok.  I've had issues similar to this in the past and it was related to the Anti-Virus client installed on the server.  Do you have one?  If so, what kind?
SOLUTION
Justin Smith

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ASKER
knightdogs

ACH1LLES,
I am running Symantec AV on the server.
Ill look at that link right now.
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ASKER
knightdogs

I followed the steps in your post and reset the count to 1 and restarted the service and it still shows initialized 0%
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ASKER
knightdogs

ACH1LLES,
I have done everything you have posted and it still shows Initialized 0%.
ASKER
knightdogs

Ok,

When I was restarting the service I would restart "Sharepoint Timer Service"
I happened to look down thru all the services and saw a "Windows Sharepoint Timer Service"
I restarted that service and got flooded with emails.  Now in CA it shows the "Immediate Alerts" Succeeded 100%.

ACH1LLES, Thanks for all the help.

Dennis
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William Peck