Computer still crashing every day with driver_power_state_failure
The system is a windows 7 home premium system with the latest Windows updates.
The system crashes every time that I shut the lid and later reopen it. The crash occurs when it reopens. The crash minidump is attached.
When the lid is closed, the following appears in the system event log
The system is entering sleep.
Sleep Reason: Button or Lid
Name resolution for the name David-pc.home timed out after none of the configured DNS servers responded.
The browser has forced an election on network \Device\NetBT_Tcpip_{58642
The Computer Browser service was successfully sent a stop control.
The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]
Comment: None
The browser has forced an election on network \Device\NetBT_Tcpip_{58642
The Computer Browser service entered the stopped state.
The Application Experience service entered the stopped state.
In the morning when the system is started, the following appears
The operating system started at system time ¿2013¿-¿09¿-¿11T12:08:02.3
File System Filter 'FileInfo' (6.1, ¿2009¿-¿07¿-¿13T19:34:25.0
File System Filter 'MpFilter' (6.3, ¿2013¿-¿06¿-¿07T19:01:11.0
Error: The previous system shutdown at 11:26:37 PM on ¿9/¿10/¿2013 was unexpected.
Microsoft (R) Windows (R) 6.01. 7601 Service Pack 1 Multiprocessor Free.
The Event log service was started.
The system uptime is 35 seconds.
Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
ACPI thermal zone ACPI\ThermalZone\THM_ has been enumerated.
_PSV = 0K
_TC1 = 0
_TC2 = 0
_TSP = 0ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 378K
_HOT = 0K
_PSL - see event data.
Autonegotiation Mode 2 yukonw7
Processor 0 in group 0 exposes the following:
2 idle state(s)
3 performance state(s)
8 throttle state(s)
Processor 1 in group 0 exposes the following:
2 idle state(s)
3 performance state(s)
8 throttle state(s)
Port A is down yukonw7
Port A is up with 100 Mbps
Duplex State is Full Duplex
Pause Function is Rx and TX
What can be done about this problem?
091113-30170-01.dmp
The system crashes every time that I shut the lid and later reopen it. The crash occurs when it reopens. The crash minidump is attached.
When the lid is closed, the following appears in the system event log
The system is entering sleep.
Sleep Reason: Button or Lid
Name resolution for the name David-pc.home timed out after none of the configured DNS servers responded.
The browser has forced an election on network \Device\NetBT_Tcpip_{58642
The Computer Browser service was successfully sent a stop control.
The reason specified was: 0x40030011 [Operating System: Network Connectivity (Planned)]
Comment: None
The browser has forced an election on network \Device\NetBT_Tcpip_{58642
The Computer Browser service entered the stopped state.
The Application Experience service entered the stopped state.
In the morning when the system is started, the following appears
The operating system started at system time ¿2013¿-¿09¿-¿11T12:08:02.3
File System Filter 'FileInfo' (6.1, ¿2009¿-¿07¿-¿13T19:34:25.0
File System Filter 'MpFilter' (6.3, ¿2013¿-¿06¿-¿07T19:01:11.0
Error: The previous system shutdown at 11:26:37 PM on ¿9/¿10/¿2013 was unexpected.
Microsoft (R) Windows (R) 6.01. 7601 Service Pack 1 Multiprocessor Free.
The Event log service was started.
The system uptime is 35 seconds.
Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
ACPI thermal zone ACPI\ThermalZone\THM_ has been enumerated.
_PSV = 0K
_TC1 = 0
_TC2 = 0
_TSP = 0ms
_AC0 = 0K
_AC1 = 0K
_AC2 = 0K
_AC3 = 0K
_AC4 = 0K
_AC5 = 0K
_AC6 = 0K
_AC7 = 0K
_AC8 = 0K
_AC9 = 0K
_CRT = 378K
_HOT = 0K
_PSL - see event data.
Autonegotiation Mode 2 yukonw7
Processor 0 in group 0 exposes the following:
2 idle state(s)
3 performance state(s)
8 throttle state(s)
Processor 1 in group 0 exposes the following:
2 idle state(s)
3 performance state(s)
8 throttle state(s)
Port A is down yukonw7
Port A is up with 100 Mbps
Duplex State is Full Duplex
Pause Function is Rx and TX
What can be done about this problem?
091113-30170-01.dmp
ASKER CERTIFIED SOLUTION
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"We'll see what happens." ~ dovidf
A great practical attitude. :-)
A great practical attitude. :-)
SOLUTION
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Update driver for video card
ASKER
Why do you say for the video card?
ASKER
I upgraded the Marvell Yukon to the latest driver.
You can replace the nic card and get a new one ...just takes 15 minutes to do it.
Take it to a computer shop they will do it for you.
If this system is under warranty then the manufacture will help you.
First try clean install...if the issue persist after clean install then replace the nic card.
Ded9
Take it to a computer shop they will do it for you.
If this system is under warranty then the manufacture will help you.
First try clean install...if the issue persist after clean install then replace the nic card.
Ded9
david, after upgrading the driver as Ded said, do you still have the problem?
ASKER
The machine remained powered on so it didn't crash. I'll change the lid setting to sleep to see if it helps.
i would not change anything - till you know it's crashing or not
ASKER
nobus, you are right. I'll leave it for a couple of days
ASKER
When it didn't go to sleep, it didn't crash. When I did a manual sleep, it crashed when I attempted to restart it.
Not allowing it to go to sleep works for me so I don't think any other activity is warranted.
The latest minidump is attached.
091513-41168-01.dmp
Not allowing it to go to sleep works for me so I don't think any other activity is warranted.
The latest minidump is attached.
091513-41168-01.dmp
Same driver shows up
X64_0x9F_3_yk62x64_IMAGE_p
Can be with a different name ...yk62x64.sys
Points to Marvell Yukon ethernet driver. If updating driver is not able to resolve the issue then backup data and go for clean install.
Ded9
X64_0x9F_3_yk62x64_IMAGE_p
Can be with a different name ...yk62x64.sys
Points to Marvell Yukon ethernet driver. If updating driver is not able to resolve the issue then backup data and go for clean install.
Ded9
you can also run sfc first : http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
ASKER
sfc didn't find anything.
I didn't have any problem for months with my Marvell driver and all of a sudden problems came up. Right now the don't sleep option works and the Marvell works so no further effort on my part is warranted in my opinion.
I didn't have any problem for months with my Marvell driver and all of a sudden problems came up. Right now the don't sleep option works and the Marvell works so no further effort on my part is warranted in my opinion.
SOLUTION
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ASKER