We have our email server (exchange 2003) to send and receive e-mails. Our domain is relate.gr. We have a centric static IP and another 7 IP's for that reason.
Recently our ISP force us to change to their new platform because the older had many problems. BUT after we said ok the e-mails stopped coming to us!!! We realized that this started when they changed the name servers (from ns1.tellas.gr to ns1.webserve.gr). When we checked the mx records all were faulted!!!
We had mail.relate.gr and now there is nothing about it (and we can not reach the owa). Also our site is hosted in other company and not in our ISP but ISP thought that we never had a site and that was the first time and consequently considered that must be hosted from them (so now appears an irrelevant page "under construction").
Our ISP never asked us for that changes and now we have big problem. I repeatedly said to them that "we have our mail server so be careful".
I asked them to change the mx records to those in the older platform but they said that they didn't have access to the older platform to read the previous mx records. and we must talk to a technician... Such a shame!
Can anyone know what can we do?