Outlook 2007 switch data files

Client got brand new laptop, win 7 64...installed Office 2007...
Client has iPhone and getting email from Charter.net

Set up Outlook Email with Charter.net...
Normal POP and SMTP settings...set to leave email on server for 30 days...
All email POP's into inbox...and empty's Charter webmail inbox...that's not right...
Run a couple tests, email comes into his iPhone, but not into Outlook...

Call Charter...their tech says use IMAP...everything will work...
I set up another email account with IMAP settings with intention to switch data files...
Does not work...I get errors that mail server is locked  up because another POP is accessing the server...

Lots of Googling and I discover that the settings should be...
IMAP  SSL  993    mobile.charter.net
STMP  SSL  587    mobnile.charter.net
The Charter tech did NOT tell me this...

Ok...things are working...test email come in to both iPhone and Outlook...but NOT to the
default Outlook pst file...

Try to change data files and will not let me...the original pst file that I set up with normal POP settings is the default and Outlook will not let me change it...

The second pst file set up for IMAP SSL etc does NOT have Contacts and Calendar etc in it...so I try drag and drop those items from default pst to the IMAP pst...
That don't work...

So I  delete the POP profile in the email in the control panel...
try to swap data files again but Outlook will not let me change default pst...

So I delete BOTH  pst files hoping to start over...I create the IMAP SSL account all over...
BUT OUTLOOK RECREATES THE ORGINAL PST FILE...and I'm back where I started...

So I delete both pst files again in windows explorer under the user's profile, and also
delete ALL FILES in AppData Local (and Roaming) Microsoft Outlook...this should kill everything that Outlook would find...

I uninistall Office...reboot...and in HKLM\software\Microsoft  I delete the entire Office  key...

I reinstall Office...Open Outlook and it wants to find a pst file...I try to create a new profile in the Mail applet in the Control Panel but I cannot open the applet...

So...I'm looking at reformatting and reinstalling everything to get rid of whatever it is that
Outlook finds that stops it from doing a brand new first time installation...

I suspect there is some key in the registry that contains the info that makes Outlook
think it's been installed before and prevents me from doing a "brand new first time"
installation...But I don't know what the registry key would be...

Anyone have any ideas that would keep me from reinstalling Windows...??????

Thank you...\
Sorry for the long read....
LVL 2
Steve MutchlerIT TechAsked:
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JaniLSCommented:
When you go to control panel ==> Mail ==> profiles   you should be able to create a new profile and assign it as the default. This would walk you through the set up wizard like a fresh install will.

When you add and delete accounts you are still working within the same profile. Maybe the new profile will get you where you want to go.
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Steve MutchlerIT TechAuthor Commented:
Thankx...
I believe I tried it and the Mail applet would not open...

BUT...I'm gonna try it again...

Thanks...
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Steve MutchlerIT TechAuthor Commented:
Well,..I agree...in the Mail applet, you should be able to create a new profile...
But for whatever the reason the Mail applet will NOT open...with Outlook installed...

So...I figured that maybe something else was wrong...the touch pad seems to jerk around a bit...

So I reimaged it and now Outlook is working correctly...

Thanks for the help...
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