Non-deliverable message from new hire email address.

Posted on 2013-09-11
Medium Priority
Last Modified: 2013-09-12
I have a user here who's email address is producing the error message below when some users attempt to send to her.

Her AD account and mailbox are new (and have been deleted then recreated for good measure). But the message still persists.

Delivery has failed to these recipients or groups:

"Kacie Matthews
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.

Diagnostic information for administrators:

Generating server: DEN-EXC-006.res.lan

#550 5.1.1 RESOLVER.ADR.ExRecipNotFound; not found ##

Original message headers:

Received: from DEN-EXM-001.res.lan ([fe80::ec5f:cc84:15f4:ab6d]) by
 den-exc-006.res.lan ([::1]) with mapi id 14.02.0347.000; Wed, 11 Sep 2013
 12:59:36 -0600
Content-Type: application/ms-tnef; name="winmail.dat"
Content-Transfer-Encoding: binary
From: Damon Maranya <Damon.Maranya@res-americas.com>
To: Kacie Matthews <Kacie.Matthews@res-americas.com>
Subject: test
Thread-Topic: test
Thread-Index: Ac6vIQ6F/uxDraiPRR+7m0hcvdFamg==
Date: Wed, 11 Sep 2013 12:59:35 -0600
Message-ID: <9D3E8284FA264147BB2D8A7DA65559CF5234DF1C@DEN-EXM-001.res.lan>
Accept-Language: en-US
Content-Language: en-US
X-MS-TNEF-Correlator: <9D3E8284FA264147BB2D8A7DA65559CF5234DF1C@DEN-EXM-001.res.lan>
MIME-Version: 1.0
X-Originating-IP: []"

Anyone have any idea why?


Damon M.
Question by:Mdamon808

Accepted Solution

Mohammed Tahir earned 2000 total points
ID: 39484654
LVL 10

Expert Comment

by:Vijaya Babu Sekar
ID: 39485863
Before you can touch in server end. please listen this.

It looks like problem with outlook. means OAB not updating the particular outlook so could you please remove the "Exchange cahemode" in outlook and restart the outlook, it will work for that users. if you want change to all outlooks.

you can go to server and powershell

Get-offlineaddressbook | update-offlineaddressbook

It will replicate to all

LVL 10

Expert Comment

by:Muzafar Momin
ID: 39486352
recreate the user id this should resolved the issue

Author Closing Comment

ID: 39487194
Yup that did it. Thanks very much.


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