Person can't see video, has same browser and version as me

My client and I both run Windows 7 and have Firefox 23.0.1. Everyone else in her office can see the video I have up on magicKitchen.com/demo.html. I can see it as well.

This is what she sees:
Screenshot
No play button, black screen. It's an flv file, player is player_flv_mini.swf.

Any ideas? Isn't a router or firewall issue, because others in the office see it. Thanks.
mel200Asked:
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Kent DyerIT Security Analyst SeniorCommented:
Flash..  Can she play say a youtube video?

I would start there.

HTH,

Kent
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aadihCommented:
Is Flash Player installed on the computer?  Is the plug-in enabled?
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Kent DyerIT Security Analyst SeniorCommented:
One other thing that I would look at is to be sure that Cache is cleared and is not corrupted.

If needed, try ccleaner - http://www.piriform.com

Two things to be careful of:
One, don't delete all her cookies - some banking institutions, will require re-authentication if the cookie has been deleted.
Two, there is an option to compress/check the sqlite.db - be careful here..

HTH,

Kent
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mel200Author Commented:
OK, thanks!
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
Can she see these videos? http://www.magickitchen.com/mmk-video.html
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mel200Author Commented:
Yes, she can see those and other youtube videos. I guess a solution could be uploading it to youtube, which I am going to do anyway, and embedding it.
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
On that page, you are missing these 2 files:

GET  (Not Found)

GET 404 (Not Found)

Try adding them or having the links correct and try again.
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mel200Author Commented:
I just did a search on the page and can't find those two links.
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
Right, something is calling those links.  You need to either remove whatever is calling those links, or change the location they are calling to or add them.  But it is causing an error when I look at chrome console.  That could be a possible reason for not being able to view on some browsers.
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mel200Author Commented:
I solved this by just uploading the video to YouTube and embedding it in the page. Probably not the most elegant solution, but it works. What should I do with the points?
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
If any of the interactions helped guide you to your own solution, you should award/split points.
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mel200Author Commented:
No, none did unfortunately.
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mel200Author Commented:
Problem wasn't solved per se, but this made me realize I could do it a different way, so I posted it on youtube and embedded it instead of using an FLV file.
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aadihCommented:
Great. You solved your problem yourself. :-)
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