Windows 7 Blue Screen of Death

I am running Windows 7 Pro, 64-bit on my Lenovo laptop.  I never had any trouble with Windows 7 until yesterday, when I had a problem with my search indexer that ultimately lead to Windows tech support reinstalling the operating system.  Almost immediately, and every 4-6 hours since, my system started crashing with the "blue screen of death" that I thought had been relegated to the anals of history.  Do you have any idea what could be causing this, and what I can do about it?

Thanks,

Phil
philsimmonsAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Nick RhodeIT DirectorCommented:
You can download and install whocrashed.  When your system bluescreens it creates a minidump file to help you understand what is going on or show you the culprit

http://www.resplendence.com/whocrashed

I would also run a memtest to check your ram.  When you indexing it could chew up resources and you might have a bad block in one of the ram modules.  Test your memory to check with memtest

http://www.memtest86.com/
0
strivoliCommented:
You can stop the Search Indexer. This will alleviate the problem until you find the definitive reason why it BSoD.
Make sure your system is virus free.
0
ded9Commented:
Upload dmp file for analysis

C:\Windows\minidump


Ded9
0
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

philsimmonsAuthor Commented:
My search indexer was never fixed, and cannot function, so it isn't related to that.  I ran the WhoCrashed program, and the results are attached:

crash dump report
I tried to upload the memory.dmp file, but it's over 600 MB, too large to upload.

Hopefully you guys can figure out what it means.

Thanks,

Phil
0
ded9Commented:
Configure the system to capture minidump....after you get the bluescreen.

Go to c:\Windows\minidump and upload it here.


http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/




Ded9
0
Nick RhodeIT DirectorCommented:
I would check and download the latest drivers for your PC. Or detatch any external devices like printers, webcams etc.
0
strivoliCommented:
If the system restarts automatically when it BSoD, set it to NOT restart automatically.
Usually the BSoD itself already gives you some directions.
0
rindiCommented:
Since Windows was installed from scratch, and you got those crashes after that, I must assume that the installation wasn't done properly, like all the drivers for your PC installed, or the updates all done, or a current AV utility installed.

Since you didn't do the installation yourself, I suggest you get that tech back and have him do a proper installation that works...

Otherwise, visit your PC manufacturer's site, and then download all the drivers and utilities for your PC and OS from there, and install them, beginning with the chipset drivers and a reboot after that. Once you have all the newest drivers installed, make sure you have a good AV utility installed (I am very happy with Panda Cloud Antivirus, of which there is a free version that you can use if this is for personal use), and once that is running, make sure you do all the Windows Updates.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
nobusCommented:
>>  "blue screen of death" that I thought had been relegated to the anals of history.  <<  wrong thinking; MS only does that with good, nice things

i also advise to upload the minidump for more info
the fact that it happens after a fresh install makes me think you either have not all the drivers installed (look for errors in device manager) or have hardware problems
0
philsimmonsAuthor Commented:
Hello all,

I don't know if an answered question can be UN-answered, but the crashing problem I had doesn't seem to be fully resolved (though updating all of the drivers helped a lot).  While the computer doesn't crash often, it still crashes every 1-2 days.  Attached are the minidump files from a couple of recent crashes.  Can  you ascertain what's causing the crash?

Thanks,

Phil
091313-46878-01.dmp
0
philsimmonsAuthor Commented:
0
philsimmonsAuthor Commented:
Here is the other crash report.
0
ded9Commented:
I think you need to ask a new question as this is already closed.



Ded9
0
nobusCommented:
you can always use request attention, and ask a mod to reopen this Q
46878 points to :  DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)   --- TeeDriverx64.sys
this is part of the Intel(R) Management Engine Interface

did you update, or install it?  Look for it on the Lenovo site, or post your model here
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 7

From novice to tech pro — start learning today.