Trying to edit a document in Acrobat and random text types instead of what is actually typed.

I just reinstalled Acrobat for a user because of a bug that caused Acrobat to not open. I then installed the patch to fix it and it opens fine now. The link to the patch I installed to fix this is below.

http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
 
Now when the user tries to edit text in a PDF, it just types in garbage text. I tried to update 2010 to 2013 on a different document and it changes to “201 )”. The text is completely random. The same thing happens if I paste the text as well.
 
Can anyone help me resolve this?
 
Thanks,


Justin
test--1-.jpg
JustinGSEIWIAsked:
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Karl Heinz KremerCommented:
Does this happen in any PDF file? If it only happens in certain files, it may be a problem with the embedded font.
Does it happen with all fonts?
You may have a bad font on your system.
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JustinGSEIWIAuthor Commented:
It does happen with multiple documents. I thought it might be an issue with the font so I uninstalled it and reinstalled it and the issue persists.

The thing is, the font has been on the system and has been used for a while. The issue did not start until I reinstalled Acrobat two days ago. Everything worked fine before that.

I just talked to the user and confirmed the issue happens with two fonts that we know of at the moment. Others seemed to work fine.

Justin
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Karl Heinz KremerCommented:
The big question is, does it happen with a brand new document? Create a new document in e.g. Word and convert it to PDF, then try to modify the text in Acrobat. Does the problem show up? Can you share one of the documents that has the problem?

Have you tried to repair Acrobat (you can find this option under the help menu)?
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JustinGSEIWIAuthor Commented:
The user just confirmed she tested it by creating a new document and the issue persists.

I reinstalled acrobat twice and repaired it once.

We still have the problem.

Thanks,

Justin
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JustinGSEIWIAuthor Commented:
I just did a system restore back to the 6th. The problem didn't start until this week. The system restore put acrobat at version 10.1.1 but the issue persists.

The user is now reporting that if she types a word and then saves the PDF. Even though it looks like a bunch of random text, when she reopens the PDF the word will sometimes come up fine.

Also, this issue primarily happens with Times and Omnes font. It doesn't happen every time. It seems random.

Justin
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Karl Heinz KremerCommented:
You may want to check your fonts using this tool:

http://www.microsoft.com/typography/FontValidator.mspx
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JustinGSEIWIAuthor Commented:
I am using windows 7. It appears to not be compatible? The fonts are in the control panel. I can't figure out how to load the fonts into the program.

Justin
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jcimarronCommented:
JustinGSEIWI--
Does this problem occur when you type in a document other than a .pdf?
Have you tried another keyboard?

Have a look at this thread
http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/Windows_7/Q_28233283.html
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JustinGSEIWIAuthor Commented:
This issue only happens in Acrobat. All other programs are fine.

I suspect fonts. The issue happens with the Omnes font and Times New Roman. Of course I cannot uninstall and reinstall Times New Roman and when I try to uninstall the Omnes font, it says it is in use, so I can't completely uninstall that.

Thanks,

Justin
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jcimarronCommented:
JustinGSEIWI--
You could try a workaround and use PDF-XChange
http://www.tracker-software.com/knowledgebase/275-I-have-a-problem-with-editing-text-in-a-PDF-document
The Lite version is free for non-commercial use.
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Karl Heinz KremerCommented:
The Font validator does run on Windows 7 (they just don't advertise it on the download page). Give it a try - download, install and run. You can run it just on the two fonts that are causing problems.
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JustinGSEIWIAuthor Commented:
jcimarron,

Thanks for the comment but we cannot use a work around. Acrobat must work.

khkremer,

I ran the font validator and it gave me a very lengthy report on each font. I have no idea what to look for or how to tell if the font is good. What should I check for?

Thanks,

Justin
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JustinGSEIWIAuthor Commented:
I reported this to the font vendor and they confirmed the issue happens for them too. It must be an issue between Adobe and the font. We never found a fix for this, just a work around. We have to convert the PDF file to a word document and then make changes. Then we can save as a PDF and we have a finished product.

Thanks for the replies.

Justin
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jcimarronCommented:
JustinGSEIWI--glad to have helped.
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