troubleshooting Question

Exchange user issue and event log errors

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IT_Fanatic asked on
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I noticed yesterday these two entries on my exchange server event logs

EVENT ID 10027 MSExchangeIS (error)
There are 5 RPC requests for the mailbox "c7441ab6-cb23-4ede-81ac-c43fee1c2835: /O=The ABC Company/OU=ABC/cn=Recipients/cn=Lucy" on the database "4c035170-c814-47f4-a421-cb60e9a3aa20: /o=The ABC Company/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=DH8TVAA/cn=Microsoft Private MDB" that have taken an abnormally long time to complete. This may be indicative of performance issues with your server.

EVENT ID 1236 MSExchangeIS Mailbox Store (warning)
Publication of a notification (0x10) to 1 subscribers (2 estimated) of folder [MBX:Lucy Smith][Inbox] in database "Mailbox Database 3213211234" succeeded, but took an abnormally long time (283 seconds) to complete. This latency may be indicative of the notified folder or its parent having too many child folders with differing access rights. It may also be indicative of performance problems with your hardware.

This user has not been with the company for a while. I tried to login her email account via OWA and it would just sit there and would never log in. But when I try with any other user i could. So OWA is working perfect.

I logged into PC with her credentials and setup outlook but the inbox items would not populate. Her calendar and contacts did. I know there has to be data due to her mailbox size of 7GB.

So my question is. If i cant access her emails via OWA or outlook. Is her mailbox corrupted and unrepairable? Can it be repaired? If not should we just delete the mailbox from the sever and if so how?

Thanks in advance
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