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jduran04Flag for United States of America asked on

Blackberry Contact Lists

I am experiencing an issue where 1 or 2 of the Outlook Contact Lists are not displaying for a specific user on the Blackberry.  We currently have a Blackberry Server.  I have tried replacing devices, checking settings within Outlook for syncing, swapping the devices, reactivating it on the BES, but have been unsuccessful.  Any thoughts or ideas would be greatly appreciated.

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Rodney Barnhardt

8/22/2022 - Mon
Rodney Barnhardt

Are you using Exchange? If so, are you running Outlook in cached mode? Which if you are, you could have a problem with the OST file in Outlook not properly syncing to the Exchange server. I would use OWA and see if the contact exist in OWA. If not, then it is never making it from Outlook to Exchange.

The contacts exist in OWA.  I verified before I submitted this issue on EE.
Rodney Barnhardt

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