Internet Explorer 10 will not open web pages

I purchased a refurbished Dell laptop running Windows 7 Professional 32-Bit. Internet Explorer 10 is the only web browser installed on the machine. When I open IE, the browser window comes up with nothing displayed except the toolbar at the top. The default web page is go.microsoft.com but the screen is white. When I type any url into the address bar, I only get the blank white screen and the url changes back to the default page or I get a prompt to download the web page as a file. Even if I choose to save the web page as a file, it does not actually save it but prompts me again to save.

I tried to install IE 10 again on the machine but it says a more current version is already installed. I then tried to uninstall IE 10 in the Windows Updates but it will not uninstall the update. I receive the error "An error has occured. Not all of the updates were successfully uninstalled." I also tried to install Firefox to no avail.

Any ideas how I can get some sort of operational web browser on this machine?
ARuleAsked:
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dec0mpileCommented:
Try this:
Close Internet Explorer

Go to control panel (You may need to change View by: to Large Icons)

Click Internet Options.

Click the Advanced tab, and then click Reset.

Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.

In the Reset Internet Explorer Settings dialog box, click Reset.

Click Close, and then click OK.
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ARuleAuthor Commented:
Apparently I have bigger issues than I thought. When I went to the Control Panel, the link to Internet Options does not work. I tried several different ways to access Internet Options to no avail.
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dec0mpileCommented:
If that's the case I recommend full Windows re-install on that machine. See if your computer has Dell recover options (you may need to burn the recovery DVD from Windows)

See this also:
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?docid=125843_es
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VeegertxCommented:
Click "Start," then "Run" and enter "cmd" without the quotation marks to open the command prompt.
Type these exactly or copy and paste into the cmd window and hit enter


regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

Reboot
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jcimarronCommented:
ARule --
If you already have a lot of installed programs and personal data on the laptop, a Repair Install would be a lot less painful than a full reinstall
http://www.sevenforums.com/tutorials/3413-repair-install.html

Believe it or not you also have IE8 or IE9 installed on the laptop and after running the Repair Install one of those will be the IE you will see.  You, of course, can update to IE10 if you want.
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ded9Commented:
Create a new user account in control panel ...reboot ...login under the new user account and check.

If the above works then you can avoid reinstall.



Ded9
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ARuleAuthor Commented:
Thank you all for the advice! It ended up that a system restore back to the date I got the computer did the trick.
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