Internet Explorer 10 will not open web pages

I purchased a refurbished Dell laptop running Windows 7 Professional 32-Bit. Internet Explorer 10 is the only web browser installed on the machine. When I open IE, the browser window comes up with nothing displayed except the toolbar at the top. The default web page is but the screen is white. When I type any url into the address bar, I only get the blank white screen and the url changes back to the default page or I get a prompt to download the web page as a file. Even if I choose to save the web page as a file, it does not actually save it but prompts me again to save.

I tried to install IE 10 again on the machine but it says a more current version is already installed. I then tried to uninstall IE 10 in the Windows Updates but it will not uninstall the update. I receive the error "An error has occured. Not all of the updates were successfully uninstalled." I also tried to install Firefox to no avail.

Any ideas how I can get some sort of operational web browser on this machine?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Try this:
Close Internet Explorer

Go to control panel (You may need to change View by: to Large Icons)

Click Internet Options.

Click the Advanced tab, and then click Reset.

Select the Delete personal settings check box if you would like to remove browsing history, search providers, Accelerators, home pages, and InPrivate Filtering data.

In the Reset Internet Explorer Settings dialog box, click Reset.

Click Close, and then click OK.
ARuleAuthor Commented:
Apparently I have bigger issues than I thought. When I went to the Control Panel, the link to Internet Options does not work. I tried several different ways to access Internet Options to no avail.
If that's the case I recommend full Windows re-install on that machine. See if your computer has Dell recover options (you may need to burn the recovery DVD from Windows)

See this also:

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Newly released Acronis True Image 2019

In announcing the release of the 15th Anniversary Edition of Acronis True Image 2019, the company revealed that its artificial intelligence-based anti-ransomware technology – stopped more than 200,000 ransomware attacks on 150,000 customers last year.

Click "Start," then "Run" and enter "cmd" without the quotation marks to open the command prompt.
Type these exactly or copy and paste into the cmd window and hit enter

regsvr32 softpub.dll
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 dssenh.dll
regsvr32 rsaenh.dll
regsvr32 gpkcsp.dll
regsvr32 sccbase.dll
regsvr32 slbcsp.dll
regsvr32 cryptdlg.dll

ARule --
If you already have a lot of installed programs and personal data on the laptop, a Repair Install would be a lot less painful than a full reinstall

Believe it or not you also have IE8 or IE9 installed on the laptop and after running the Repair Install one of those will be the IE you will see.  You, of course, can update to IE10 if you want.
Create a new user account in control panel ...reboot ...login under the new user account and check.

If the above works then you can avoid reinstall.

ARuleAuthor Commented:
Thank you all for the advice! It ended up that a system restore back to the date I got the computer did the trick.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.