I purchased a refurbished Dell laptop running Windows 7 Professional 32-Bit. Internet Explorer 10 is the only web browser installed on the machine. When I open IE, the browser window comes up with nothing displayed except the toolbar at the top. The default web page is go.microsoft.com but the screen is white. When I type any url into the address bar, I only get the blank white screen and the url changes back to the default page or I get a prompt to download the web page as a file. Even if I choose to save the web page as a file, it does not actually save it but prompts me again to save.
I tried to install IE 10 again on the machine but it says a more current version is already installed. I then tried to uninstall IE 10 in the Windows Updates but it will not uninstall the update. I receive the error "An error has occured. Not all of the updates were successfully uninstalled." I also tried to install Firefox to no avail.
Any ideas how I can get some sort of operational web browser on this machine?