asked on

This is actually an Adobe Reader XI problem (I think).

We have Win 7 / Outlook 2010 and Adobe Reader 11. I receive an email attachment that is a pdf file. I double click the attachment and the pdf opens in Reader so I can look at it.

However, when I think try to do a File > Save AS .... to put a copy of it on my computer I receive an error message:

'The operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator'

If I do not open the attachment, just right click and choose 'save as' it saves ok to the destination I pick.

How do I resolve this?

I also suspect it might have something to do with my file open path...as it always try to open or save to the Libraries > Documents folder. Is there a way to change this default path in reader 11?
SnipCapture.JPG

sanjayrajt

Hi,

You can create desktop shrotcut for document file. Saving issue,have you installed any firewall like sonic wall install in your network.One of the sonic wall policy make same issue . it happened in our company.we contact the firewall support and sort the issue.

thank you.

cpmcomputers

clear out your temporary Internet/olk
Folders

I have seen this for several users and this sorted it

snyperj

ASKER

How does one clear out those folders? We use IE... I think I know how to do it there....but what is an olk file?

ASKER CERTIFIED SOLUTION

cpmcomputers

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