troubleshooting Question

Windows 2012 file and print sharing problem

Avatar of Roger Alcindor
Roger Alcindor asked on
Windows Server 2012
6 Comments1 Solution2731 ViewsLast Modified:
I have just subscribed to a 1 & 1 cloud dynamic server ( windows 2012).
I have added a second public IP address and was progressing ok, having been able to access the cloud server from my windows 7 professional workstation by entering the following command in the Start box


From there I could login with user name an password that I had configured on the server.
I was able to copy files up to the server from the browser - no problem.
This lasted for a couple of days and after that I was not able to connect to the server that way ?
I can still access the server using remote desktop connection but that is all. I can also ping
I have configured the 1 & 1 firewall to allow TCP ports and UDP ports 445 and 135-139.

When I try to access the server using \\ I don't get the login prompt; just the message "Windows cannot access \\" after a delay and when I click on the Diagnose button, the windows 7 PC client performs tests and reports as follows:
Problems found - file and print sharing resource ( is online Detected but isn't responding to connection attempts.
The server is configured as a workgroup.
In the server firewall advanced settings, I have checked the file and printer sharing (SMB-In) settings and they are all enabled and all set to Allow with Override set to No. I have not changed any Server 2012 firewall rules rules apart from setting the inboud rule enabled to Yes for the Domain profile for file and printer sharing (SMB-In).

I am a novice when it comes to file servers.
1 & 1 do not provide support for any server software issues, only the virtual hardware. Once the server has booted up and is seen to be running I am on my own.

Any help would be appreciated.
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