system freeze up, heres what the event log says..

hi , recently my own system has been freezing up, windows 7, 32 bit, all updates, updated anti virus and malware, scanned, etc..
nothing consistantly, i thought maybe it wa the logmein, then it happened during an update, now it happened again, heres the event log, if theres anything you can advice me or point me in the right direction. it looks like it says something about possibly a power failure or hiccup. maybe the power supply, as tyhe power is smooth, id have seen the light flicker or something [this recent freexe up happened while i was sitting in front of it, watching game, turned back...froken.
you know, as a tech, my initial response is .. hmmm good time to get a new solid state drive and reinstall windows fresh, and restore data... its probably a windows error...
but if y'all can see anything other , thats would save an entire reinstall.
so from the error log, i thought maybe i should try a nice new powerful power supply, and se eif that works...?
thanks for the ideas, ive attached the event log.
freeze-up-error-1.jpg
MarcHelfandAsked:
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sanjayrajtCommented:
Hi,

Please go through the http://www.sevenforums.com/bsod-help-support/104790-possible-causes-kernel-power-critical-errors.html .
Mainly sound driver conflict is casing this issue.
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ded9Commented:
Looks like a bsod

Go to

c:\Windows\minidump

Upload dmp file for analysis




Ded9
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MarcHelfandAuthor Commented:
well as far as the audio drivers go and the  link to sevenforums, it looks like they have multiple suggestions also. so im downloading the latest drivers no, and i dont see any duplicates or multiples.

it doesnt seem to be a bsod, i dont see any bsod, just a blank screen, no signal to monitor [i use kvm, fyi], but i need to power off and reboot, no bsod, as well i cant find the minidump you referred to
marc
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ded9Commented:
The error points to bsod .

Configure the system to captuer the bsod

http://blog.nirsoft.net/2010/07/27/how-to-configure-windows-to-create-minidump-files-on-bsod/


Then enable verfier

Enable driver verifier
1) Open an elevated command prompt
2) Type "verifier /standard /all"  (no quotes)
3) Reboot your machine
4) Use machine again until it crashes

After the crash and reboot, go into safe mode with networking.  

Disable driver verifier
1) Open an elevated command prompt
2) Type "verifier /reset" (no quotes)
3) Reboot your machine

Upload the newest minidump for analysis



Ded9
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nobusCommented:
>>  you know, as a tech, my initial response is .. hmmm good time to get a new solid state drive   <<  i would first get to the bottom of the problem, to be sure it won't happen again.
can it be overheating?  install speedfan to monitor the temperatures
you can also use ms config for disabling startup programs, and services :
in startup tab, click disable all
in services tab, click "hide MS services" now click disable all
reboot to test
also - disconnect all external devices for testing is a good way to eliminate possible problem devices
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MarcHelfandAuthor Commented:
im trying these fixes out tonight, and will try to close question this wekeend...
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MarcHelfandAuthor Commented:
ok, im doing it now, as it froze 2 times in the past 2 days, but i havent got a good dump...
im going to clear the event logs now, and try the verifier steps again. and try to upload the minidump.
thanks, ill upload it asap, hopefully ill get a minidump report tomorrow...
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MarcHelfandAuthor Commented:
i had some problems, as the system stalled in safe mode reboot on the 'disk.sys', then when i rebooted again normally, it had a chkdsk scheduled, so im uploading this dmp file but will set verify again and try to get a better one when it fails again today/tomorrow.
does this show anything? from the time, i think it just has the chkdsk reboot freeze.
thanks
m
092513-459641-01.dmp
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ded9Commented:
Crash dmp is able to capture the faulty driver.

It points to mcdbus.sys

The file is related to magic disc or magic iso. Uninstall these software. Reboot and monitor the system.

If the issue persist then go to the drivers folder and rename this file mcdbus.sys




Ded9
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nobusCommented:
time to run some diags on ram and disk :
Hardware diagnostic CD    UBCD
 i suggest the UBCD  to run some diags first - to be sure about the basics
go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page
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MarcHelfandAuthor Commented:
thank , ill try both of these tonight.
i have imgburn, and will downloadthe and burn the ultimatebootcd,and update the config options before creating cd/burning disc.

i will also upload a better minidump tonight, as this one was upload from normal mode, not safe, and after a chkdsk was run overnight (i had scheduled it, and then when i rebooted system for 'verify /standard /all' it chkdsk ran.
thus, id like a cleaner minidump
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ded9Commented:
This  minidump is clear....uploading a another minidump is not required.

You can also disable verifier.


Ded9
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MarcHelfandAuthor Commented:
so its either a bad magic disc program, bad ram or bad disc [id run the chkdsk /f/r last night], and this morning it froze up again.
m
tonight ill run the memtest 2 complete passes as well as the disk diag for a long time..
thanks
ill keep all updated.
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nobusCommented:
ok - awaiting results
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MarcHelfandAuthor Commented:
well i had an ubcd4win cd rom, and i tried 2 of them, got the bsod while the system was booting to it... but i also got bsod when i put it in my laptop... when i tried it in an old win xp laptop, ubcd4win booted fine, text menu first then boot to win utils.
so im trying to dload the link y'all listed above.
i tried the memtest from the ubcd4win and it opened but didnt run... just sat there...

and i just uninstalled the magic disc [iso mount program], and will use cccleaner to clean registry
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MarcHelfandAuthor Commented:
Created the ultimate boot CD and it's different from ubcd4win, ran one memory pass... No errors, running western digital hard disk diagnostics now.
Removed magic disc  è boots ago...no bsod.... but just doing diai gt s. Test completed... Without errors... Code 0000
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MarcHelfandAuthor Commented:
Sorry, that was just first HDD test, full media scan going now, still going, probably overnight.
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nobusCommented:
>>  ultimate boot CD and it's different from ubcd4win  <<  sjur e it is - it's a diagnostic cd.
it is the best free tool for diags
do not forget to run a ram diag as well
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MarcHelfandAuthor Commented:
ok, the full extended hard drive test [western digital report no problems, it ran over night.
i ran it on my primary 1tb hdd, where windows is loaded. i also have a second, older 80gb hdd as well that i didnt run it on.
the ram test completed a whole 1 pass with no errors.
since i removed/uninstalled the magic disc is hasnt frozen up as yet, but its only been less than 24 hours since that, so im awaiting... hoping it wont freeze up.
im off to school/work now, however...
this afternoon im going to run more memory ram tests, try a few passes.
also, is there a good disk diag tool for my 2nd drive and/or external drives that i dont need to boot to, for example can i run a hdd diag from windows on my other disks.
or would i just goto western digital and matrox, and such to get their windows hdd diag utilities?
do ya'll recommend a good windows based generic hdd diag program.
thanks again, for all your expert support thru this.
its why i love experts-exchange for problems.
m
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ded9Commented:
Recommend to download and run diag tools from manufacturer website.


Ded9
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nobusCommented:
let's hope it's solved..  X   <-- crossed fingers
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MarcHelfandAuthor Commented:
12 noon my time, im at school accessing via logmein, still running.
fyi, if the magic disc was indeed the problem, what program could/should i use to mount/access .iso files (which i do from time to time, but dont NEED to...)
thnaks
m
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ded9Commented:
I would recommend poweriso.

Free one from microsoft

http://www.microsoft.com/en-in/download/details.aspx?id=38780



Ded9
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MarcHelfandAuthor Commented:
if this stays on and doesnt do the freeze up [this last 10 days it'd freeze once per day, sometimes 2 times, or overnight... et all..

if it stays , when should i close out this question?
id increased the points as well, as i know this is dragging on, and you experts cant spend all time dragging on n on.
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nobusCommented:
no problem, and if you want to close, assign poins as you see fit
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MarcHelfandAuthor Commented:
So far , its been almost 2 days, and no freeze up.
the ram seemed good, the hdd test went good, and since i've removed that magic disc program (it probably has a newer version, but i hadnt used it in about 9 or so months id guess). but since its gone, no freeze ups.

thanks for all the help, and patience working with me on this issue. looking forward to seeing y'all names on other questions ive in the future.
thanks experts!
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nobusCommented:
tx for feedback
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