Outlook wont open correctly

Posted on 2013-09-13
Medium Priority
Last Modified: 2013-10-11
I went to open up outlook 2010 .   It opens in a small window in the middle of the screen. It will not maximize when I try to do that or work even in the small window that it opens in. It is non responsive.

I suspect that the software is corrupted.  Thing to do uninstall than reinstall.

Any other ideas on how to fix this?   Rienstall work than I have to call microsoft to get a new key it is a real PIA.

Any ideas/
Question by:Malibucompany

Accepted Solution

Jaroslav Latal earned 500 total points
ID: 39490617
Hello, you can run "outlook /safe" to run outlook in safe mode. If ir starts correctly, check if there is some bad add on.

LVL 24

Assisted Solution

aadih earned 500 total points
ID: 39490621
Before reinstall, try repair.
LVL 12

Assisted Solution

piattnd earned 500 total points
ID: 39490638
Some basic troubleshooting steps:

Follow the steps Jarda provided to open outlook in safe mode.  This will disable all addons and open the base outlook setup.

If that still doesn't work, try logging into the computer with a different account and open outlook.  If it works, there's nothing wrong with the software install, but more a profile issue.  Log back into the account having the issue and browse to the application data folder.  

-For winXP, C:\Documents and Settings\yourname\local settings\application data.  
-For Win7, C:\Users\YourName\AppData\Local.

Rename the folder called "Microsoft" to "Microsoft_Old".  This will force all local settings specific to that profile to be reloaded for Microsoft products.  Please note that if you use any PST files, you'll want to retrieve them from this folder before removing the folder.

Open outlook again and see what happens.  If you experience the same issue, close Outlook and go back to your file explorer where you renamed your Microsoft folder to Microsoft_Old.  Hit F5 to refresh your view and DELETE the new Microsoft folder that got created.  Rename your Microsoft_Old folder to "Microsoft" and close file explorer.

Give that a shot and let us know the outcome.
LVL 10

Assisted Solution

tmoore1962 earned 500 total points
ID: 39491227
with the Outlook window as the active window, try pressing and holding the windows key and then the UP arrow and see if that doesn't maximize the window.

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