I've run across a problem that has me beating my head against a wall. Our engineers have been working fine with Civil 3D 2013. Recently our Civil department decided to install Infrastructure Design Suite 2014 and start using Civil 3D 2014 from that suite. Now we are running into an issue with projects crashing. I'm not an engineer myself, just the System Admin, so I will try to explain the AutoCAD terms as best I can, if need be I can ask one of the engineers to explain the issue a little better.
1. When they click on a portion of their project and try to 'regen' it, it will error with an access violation. (The engineers are all local admins on their machines in case it matters).
2. Another issue that I'm not sure is related to the same problem is that when they go to zoom extents, it zooms all the way to 0,0 which I'm told it's not supposed to do. It's supposed to zoom to their project selections extents. Instead it zooms to 0,0 and they have to go hunt for where their actual selection is. Then if they continue working, it will crash.
Troubleshooting done so far:
1. first of all, this is happening on all the Civil 3D machines. They all have Civil 3D 2013 installed as well, and it's the Infrastructure Design Suite 2014 that's installed.
2. We've done fresh installs of the 2014 software.
3. We've ensured all hotfixes and patches were installed.
4. We've upgraded video drivers.
5. We've tried a different download method of the Suite files from Autodesk. i.e., Browser vs download manager.
6. We've installed the software on a test machine.
7. We've even downloaded the stand-alone trial of just Civil 3D 2014 and still had the crash.
Any ideas would be greatly appreciated.