PDF printing artifact after page resizing
Using Acrobat 11 Pro on a Windows 7 platform, I'm trying to prepare a layout for printing. One step requires performance of Crop Pages>Change Page Size. If the height is changed, an artifact appears when I print the file. It appears that a portion of the right side of the page is inserted into the middle of the right half of the page. This artifact does not appear in the print preview, nor does it happen if I print this file from a different computer. If I use a networked computer to print the same file, with the same printer, the artifact does not appear. Reinstalling the printer driver didn't help. I've attached a scan of the artifact and an image of the page as it is intended to print. The artifact also occurs if I print from Adobe Reader.
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Try reinstalling the printer again. This time:
1. Remove the printer (Devices and Printers).
2. Click once on any remaining printer to reveal a new menu bar.
3. Select the Printer Server Properties tab, and then the Drivers tab.
4. Remove the actual Driver associated with this printer.
5. Restart the computer.
6. Reinstall the printer driver.
7. Now test. Does the issue disappear?
... Thinkpads_User
1. Remove the printer (Devices and Printers).
2. Click once on any remaining printer to reveal a new menu bar.
3. Select the Printer Server Properties tab, and then the Drivers tab.
4. Remove the actual Driver associated with this printer.
5. Restart the computer.
6. Reinstall the printer driver.
7. Now test. Does the issue disappear?
... Thinkpads_User
Did you try changing that setting?
ASKER
thinkpads_user: Thank you for those instructions. The issue persisted after following those steps.
ZamZ0: Thank you for your question. I hadn't tried changing that setting, because your comment said to do so if the line was actually there. The line isn't actually there, because it doesn't appear until the page is printed, and it doesn't appear if another computer prints the file. Now I have tried changing the setting. I un-ticked Smooth Line Art, but the artifact still appeared, so I selected that option again.
thinkpads_user: Thank you for those instructions. The issue persisted after following those steps. I've uploaded the PDF in case it is helpful.
ZamZ0: Thank you for your question. I hadn't tried changing that setting, because your comment said to do so if the line was actually there. The line isn't actually there, because it doesn't appear until the page is printed, and it doesn't appear if another computer prints the file. Now I have tried changing the setting. I un-ticked Smooth Line Art, but the artifact still appeared, so I selected that option again.
Template-9.0-x-6.5-inches--.250-.pdf
ZamZ0: Thank you for your question. I hadn't tried changing that setting, because your comment said to do so if the line was actually there. The line isn't actually there, because it doesn't appear until the page is printed, and it doesn't appear if another computer prints the file. Now I have tried changing the setting. I un-ticked Smooth Line Art, but the artifact still appeared, so I selected that option again.
thinkpads_user: Thank you for those instructions. The issue persisted after following those steps. I've uploaded the PDF in case it is helpful.
ZamZ0: Thank you for your question. I hadn't tried changing that setting, because your comment said to do so if the line was actually there. The line isn't actually there, because it doesn't appear until the page is printed, and it doesn't appear if another computer prints the file. Now I have tried changing the setting. I un-ticked Smooth Line Art, but the artifact still appeared, so I selected that option again.
Template-9.0-x-6.5-inches--.250-.pdf
What are the two printers? The problem printer model and the good printer model?
I wonder if the problem printer has adequate memory and then that may cause the issue.
... Thinkpads_User
I wonder if the problem printer has adequate memory and then that may cause the issue.
... Thinkpads_User
ASKER
The problem printer is an HP OfficeJet L7680. That printer is connected to my server desktop by USB as a local printer. If I use a networked client workstation, I can print the same file on the same OfficeJet L7680 without the artifact.
Same computer, same Windows, same Adobe, same file on networked same Printer is good.
Same computer, same Windows, same Adobe, same file on USB hookup same Printer fails.
I think the above is stated correctly.
1. You are not, I hope, hooking the same printer to a network AND to a USB connection. That is not a good idea, although for simple tasks, some people make it work.
2. Do you have a USB problem? I assume it is at least USB 2.
.... Thinkpads_User
Same computer, same Windows, same Adobe, same file on USB hookup same Printer fails.
I think the above is stated correctly.
1. You are not, I hope, hooking the same printer to a network AND to a USB connection. That is not a good idea, although for simple tasks, some people make it work.
2. Do you have a USB problem? I assume it is at least USB 2.
.... Thinkpads_User
ASKER
There is a small mis-statement regarding your first two statements.
Client computer, same Windows, same Adobe, same file on networked same Printer is good.
Server computer, same Windows, same Adobe, same file on USB hookup same Printer fails.
To reiterate one important detail: the print artifact only occurs if the PDF page is subjected to a Change Page Size operation which increases the page height. Before that operation, there is no print artifact, and increasing the width alone doesn't result in the artifact.
Client computer, same Windows, same Adobe, same file on networked same Printer is good.
Server computer, same Windows, same Adobe, same file on USB hookup same Printer fails.
To reiterate one important detail: the print artifact only occurs if the PDF page is subjected to a Change Page Size operation which increases the page height. Before that operation, there is no print artifact, and increasing the width alone doesn't result in the artifact.
The only conclusion I can draw from all of this is to forget the USB hookup and use the printer only as networked. The are no limitations to networked printers and no advantages I can see to USB. I rarely ever use USB print connections, just network connections for the most part.
... Thinkpads_User
... Thinkpads_User
ASKER
Thank you. However, I seldom use that client workstation. 99+ % of my work is done from the server. Perhaps I can try connecting the printer to my router (instead of the server) so I have a network printer connection from the server as well as the client. But, before I resort to that, I'd like to try replacing the drivers on the server with the ones on the client and see if it helps.
ASKER
It didn't help. I replaced C:\Windows\System32\spool\
It's difficult for me to understand the cause of this issue. It can't be the file, or the printer, because both of them perform properly from the client computer. So it must be something on the server. But I've removed and reinstalled the local printer, and substituted drivers which work on the client. What else could it be?
It's difficult for me to understand the cause of this issue. It can't be the file, or the printer, because both of them perform properly from the client computer. So it must be something on the server. But I've removed and reinstalled the local printer, and substituted drivers which work on the client. What else could it be?
Servers are not generally designed for user functions. I do not know what could be wrong. You know now it is not the USB either and you know now it is only Server.
I suggest you keep a workstation nearby and use it instead.
Another alternative is to put VMware (workstation perhaps) and mount a Windows 7 user guest on the server. Now work within the guest machine when you need to.
.... Thinkpads_User
I suggest you keep a workstation nearby and use it instead.
Another alternative is to put VMware (workstation perhaps) and mount a Windows 7 user guest on the server. Now work within the guest machine when you need to.
.... Thinkpads_User
ASKER
I substituted a different version of the photo, and it prints without the artifact. My apologies for not trying that sooner, but it didn't occur to me because the artifact isn't visible on the photo, nor is it visible when the pdf is printed from other computers. I still don't understand what caused the issue, but it appears to be resolved.
ASKER