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Need help with troubleshooting Outlook client, no longer receiving emails in Inbox using POP/SMTP from gmail.

I am no longer able to receive emails in my inbox. My Outlook is configured for POP/SMTP from gmail, and I know my account is fine, because when I use gmail on the web, I can receive emails. My Outlook client will allow me to send an email, but not receive, and it no longer prompts me to enter a password for my POP, like it use to whenever i launch the app. I ran "Test Account Settings..." on my account properties, and all appear fine. I can receive the test email in gmail, but still not to my Outlook client. I've tried re-installing Outlook and reconfiguring my profile, but still to no avail. I clicked the "Send/Receive" tab > Send/Receive All Folders, and viewed the "Show Progress, the green bar is solid like it ran fully across, but no comments under Tasks or Errors. I am using Outlook 2010 standard. Any troubleshooting steps would help. By the way, if you have the POP/SMTP settings for gmail, please provide all configuration info. However, I dont believe anything has changed on that front.

Nagendra Pratap Singh

Did your gmail account ever work in Outlook or any pop/imap client earlier?

jaedenone

ASKER

Yes it did. My account should be fine because if I use gmail.com for my mail, and sign in with the same account, I can send/receive just fine.

Nagendra Pratap Singh

Account is fine. Settings in outlook may not be fine.

Anuj Bhatia

Hi Buddy,

I am assuming you are using Microsoft Outlook 2010.

You can check the Following setting and let me know if they in the similar way as listed below.

Standard configuration instructions:

Incoming Mail (POP3) Server - requires SSL: pop.gmail.com
Use SSL: Yes
Port: 995
Outgoing Mail (SMTP) Server - requires TLS or SSL:       smtp.gmail.com
Use Authentication: Yes.
Port for TLS/STARTTLS: 587.
Port for SSL: 465.
Server timeouts : Greater than 1 minute, Recommend is 5.
Full Name or Display Name: Your Name.
Account Name or Username:       Your full email address (including @gmail.com).
Email Address:       Your email address (username@gmail.com).
Password: Your Gmail password.

- Did you installed any Software in past some days which might be causing the issue?
- What Antivirus are you using on your machine ?
- Installed any Specific Update to a Software (Eg. Windows update or any update from the software installed on your machine)
- When you say you reinstalled Outlook did ya only reinstalled Outlook or the Office 2010 ..?

Kindly check this and lemme know .

Thanks.

Anuj Bhatia.

nashim khan

Hi,

fixed by changing the recommended Outgoing SMTP port from 465 to 587.

See the below link ......
http://en.kioskea.net/forum/affich-36842-not-able-to-send-mail-from-the-gmail-outlook

http://searchexchange.techtarget.com/guides/An-administrators-guide-to-configuring-Gmail-in-Microsoft-Outlook

And

http://www.outlook-apps.com/outlook-com-pop-settings/

Regard's
Nashim Khan

jaedenone

ASKER

All appears to be correct, but still to no avail.

Anuj Bhatia

-Do you get some kind of an error message or something when you do a Send/Receive?

You can also try to type this command outlook /safe in Run box and see if that works for you .

- What Antivirus are you using on your machine ?

I have asked you some Question kindly reply to em ..so i can help you in a better way ..

Thanks.

Anuj Bhatia.

jaedenone

ASKER

bhatiavk,

I am getting the error attached when doing a "Send All". I am using Norton Anitivirus for security.
Capture.PNG

Anuj Bhatia

Hi Buddy,

Can you please tell me what do you see in the Error Tab so i can see what exactly is causing it .

Also try to disable your Antivirus by doing a Rght Click on it and disabling it for 15 minutes and see if that works.

Thanks.

Anuj Bhatia.

jaedenone

ASKER

Error attached. I have already tried disabling my ant-virus as well.
Capture.PNG

ASKER CERTIFIED SOLUTION

Anuj Bhatia

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