Adobe Captivate 4

Posted on 2013-09-14
Medium Priority
Last Modified: 2013-10-09
I am upgrading from XP to Windows 7.  I have successfully installed Captivate 4 in the new box and it works if I start a project from scratch.  However, I am not able to move a working file from the XP box to the W7 box.  It does not open.  No error code.  When I click on the file it loads Captivate, but does not open the file.  Any suggestions?
Question by:akbiro
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Expert Comment

ID: 39493769
Hello  akbiro at a guess as I am not a user of Adobe,
 multimedia software in all their forms, saved projects are just that an unfinished product, working file if that is what you mean,
therefore all the original content should be included when loaded on to the software or imported by the host program until the project is saved as a final product.
No errors is puzzling since it would tell us something
All I can suggest without knowing any errors to work with ensure you have all the Temp files, the new install is pointed to the directory of where everything is.Templates and stuff
Everything you need to use.
Use it's default player if it has one.
Especially if it's flash
Your New windows 7 x64 ? probably
install these two codecs
ffdshow and the ac3 filter
Make sure you have all the updates including silverlight dot net framework
flash player from Adobe
schockwave player

Windows 7 sp1
Office is installed
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Accepted Solution

BillDL earned 2000 total points
ID: 39495520
Following on from Merete's explanation about unfinished projects probably still having essential project files in temporary folders.

When you start a new project in Windows Movie Maker, insert some images, videos, and audio, and then "Save Project", it does not actually copy any of the files from where you located them into a new project folder.  All it does is create a file that, when opened again in the same application, tells the application where to find the files again.  If you move or rename any of the original locations, it shows red "X" markers.  It is only when you actually commit to exporting the project to a finished production that it wraps up the files and packages them into the final file.  It obviously does this to avoid creating massive "project folders" with duplicated files from elsewhere on the hard drive, but remember that Windows Movie Maker was generally aimed at non-Professional users who are not as organised as a "pro", who would normally first gather up all the required files into one folder and use that as the source.

Better applications create their own project folders and automatically save all the files (sometimes in a different format) that have been used in a project up until it is saved each time.  Sometimes the cache folder is in the very volatile "temp" folder where it can be easily deleted by cleanup routines, but better applications will usually cache the data and files in a less volatile folder.

It sounds like what you will need to do is try and locate where Adobe Captivate has cached all your project folders.

When you install an application it will usually detect the Operating System and from the Windows Registry it then figures out and sets the default paths to various folders that the program will use.  In some cases a user can go to the application settings and change the location of these folders, but not always.

Windows has some built-in Environment Variables, and this is usually what an installation routine will query to discover the paths to various directories.  There are User Variables, which will change depending on which user is logged on, and System Variables that remain the same regardless of what user is logged on.

For example, the %TEMP% variable can be:
C:\Windows\Temp - as a System variable
C:\Documents and Settings\<Username>\Local Settings\Temp - as a user variable (XP)
C:\Users\<UserName>\AppData\Local\Temp - as a user variable (Win7)

In Windows XP a lot of applications will store temporary project files in a specific folder under:
C:\Documents and Settings\<YourUserName>\Application Data\ApplicationName
C:\Documents and Settings\<YourUserName>\Local Settings\Application Data\ApplicationName

Many applications also store project files in your own "My Documents" folder under a sub-folder named after the application, for example Adobe has a lot of different applications and you may find that each application has its own folder, eg:
...\My Documents\Adobe\<Application Name> Cached Projects

This will be different for the same application installed in Windows 7 because it uses C:\Users\<Username>\...  rather than the XP path of C:\Documents and Settings\<Username>\....

I discovered a screenshot in the Adobe Forums for some version of Adobe Captivate, which shows the "Preferences" dialog of the application.  You will probably get this under the application's "Edit" menu or "Tools" menu.  In the "Recording" section of the Preferences dialog there is a sub-section named "Full Motion Recording", and in that there is a field entitled "Working Folder" with a "Browse" button next to it.  The defaults appears to be the user's %Temp% folder.  There are likely to be several other options to change the paths to folders where particular files used by the application are stored.

I found a very good article that discusses how to recover from corrupted or locked Adobe captivate project files, and in it there is a screenshot just over half way down that is accompanied by the following explanation:

"The default location is usually in My Documents > Adobe Captivate Cached Projects.  
However, the cache folder location can be changed and set to a different default location under Preferences > General Settings > Default Locations > Project Cache.

In the screenshot you will see a "Browse" button, so it can be changed, but I think you should look at this path on both computers and take note of the paths.

On The XP computer you should open Adobe Captivate, go through the preferences taking note of the paths to the various folders.  Quit Captivate, locate the folders, and copy them to a USB Flash Drive.

It would probably be a better idea to:
1. Use a Flash Drive that is formatted as FAT32 and not NTFS
2. Create folders on the Flash Drive with names that are similar to but not the same as the actual containing folders on the computer, and copy the contents of the folders on the computer into these new folders.

The reason I suggest this is:

1. The NTFS filing system on the hard drive allows files and folders to store some settings that can be carried forward onto another computer leading to "permissions" and "ownership" issues.  FAT32 does not support this.
2. Doing so lessens the possibility of copying the complete folder and overwriting all the contents of an existing one.

On the Windows 7 computer you should create a backup copy of the matching folder, and then try copying in all the loose files and sub-folders that you copied from the XP computer onto the Flash Drive.

It could be that Adobe Captivate still "links to" files in some cases rather than fetching them from elsewhere on your hard drive and replicating them in the project folder.  If this is the case, then you have some work to do in finding the files that each project used.

In some cases you may find that some folders you need to access may be hidden.  The following page shows you how to show all folders in Windows XP through to Windows 8:

I hope this helps

Author Comment

ID: 39495804
Wow, you guys are great.  Let me see if I can make it work with these suggestions.  THANKS...I'll be back!
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Expert Comment

ID: 39558742
I've requested that this question be deleted for the following reason:

Not enough information to confirm an answer.

Author Closing Comment

ID: 39558743
Sorry for the delay...thanks
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Expert Comment

ID: 39558860
Thank you akbiro
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Expert Comment

ID: 39558948
A pleasure ;)

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