firefox

What causes the error message "firefox stopped working"
rcrook1Asked:
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aadihCommented:
Could you provide some details?  You question is too cryptic. ;-)
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COBOLdinosaurCommented:
If we answered the way you asked, the answer would be "the message indicates the Firefox is no longer working".

Now if you would like to provide some context perhaps we can work together to determine the cause.

Cd&
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rcrook1Author Commented:
Here are some technical details, also when I get the message the browser is still working fine, The message always appears twice in a row both messages ocuring at exactly the same time.

escription
Faulting Application Path:      C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Problem signature
Problem Event Name:      BEX
Application Name:      firefox.exe
Application Version:      23.0.1.4974
Application Timestamp:      520bc252
Fault Module Name:      StackHash_7c7b
Fault Module Version:      0.0.0.0
Fault Module Timestamp:      00000000
Exception Offset:      PCH_4B_FROM_ntdll+0x0002E1A4
Exception Code:      c0000005
Exception Data:      00000008
OS Version:      6.2.9200.2.0.0.256.48
Locale ID:      1033
Additional Information 1:      7c7b
Additional Information 2:      7c7b0a6f0c02d4e3615f9db414ae120b
Additional Information 3:      30c1
Additional Information 4:      30c1aae9a8c69f76bafc5666dedaf0bf

Extra information about the problem
Bucket ID:      e45779cb2c10d99f6cb25ce84ce5c2cc (-495970997)
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aadihCommented:
To ensure that it's not due to any malware (virii) please scan your PC with Malwarebytes Antimalware (free).

Also see if the error occurs in safe mode with networking?
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jcimarronCommented:
rcrook1--
You may indeed have malware (Stack Hash).
See here
http://answers.microsoft.com/en-us/ie/forum/ie9-windows_vista/internet-explorer-has-stopped-working/3ca3e43e-d41a-4051-99df-09d16b1d2747

I know that reference concerns IE, but I would expect Firefox is no different.
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COBOLdinosaurCommented:
I know that reference concerns IE, but I would expect Firefox is no different.

I saw at least one comment in that thread indicating a FF problem as well so I think you nailed.  +1

Cd&
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rcrook1Author Commented:
Hello everyone,

I downloaded and ran malware bytes and rkill and tdsskill from the safe mode. I will monitor the situation with firefox for several days and let you know if the situation is resolved, or if I need further help. Thanks.

rcrook1
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aadihCommented:
You should run the programs (e.g., MBAM) from the normal mode also.
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rcrook1Author Commented:
The situation has been resolved everythingis fine. Thankyou. Points have been awarded accordingly.

rcrook1
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aadihCommented:
Great. You got it solved. :-)
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jcimarronCommented:
rcrook1 --You are welcome.
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