Hi I have HP  OFFICEJET PRO 8500A , I have connected the printer with my sysem ( having windows 7 ) with USB cable .
and configured a scanning option . sometimes when I click on printer screen and scan option I cannot se my PC name . then I have to restart my pc .
as it gives this error as
" on pc click the printer -properties-scanner action  and activate scan to computer " option in the printer software on your computer properties ".

but sometimes PC name appears .

I have updated the firmware and also the driver of the printer but still issue exists , kindly provide me the full featured software also .

Kindly advice
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Michael MachieIT SupervisorCommented:

The software is on this linked page. Select your operating system (32 or 64 bit) and download the
'Driver - Product Installation Software'
Reset printer to factory defaults and check.

Touch the Setup  icon.
    Scroll to and touch Tools .
    Scroll to and touch Restore Factory Defaults . A Defaults Restored message displays.
    Press the Cancel button to return to the main menu.

Restart pc and check


Michael MachieIT SupervisorCommented:
Also, using static IPs will help resolve that issue because the root cause is that your printer is looking to send the scans to a 'computer name' and sometimes will not connect to the 'computer name', forcing the restart of the PC. This issue occurs more frequently when you power off the printer and then power it on AFTER you power on the PC.

Not everyone likes using static IPs because it makes mobility and connections to other networks on-the-fly a bit more difficult (need to reset to DHCP to pull IPs)

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Windows 7

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