Unable to log into itunes store

I get the following message after logging in to an iTunes account:

Unable to log into iTunes store (0x80092013) and update problems

Tried a Google search and got many hits, but no resolution problem. It appears to be a common problem with many people affected. Apple technical support seems to be clueless about the problem and any resolution. Any help from experts exchange community would be appreciated and points awarded. Thanks.
mzimermanAsked:
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bigeven2002Commented:
Hello,

Can you post some of the solutions you have tried?  Is this problem happening on only one computer?  Does it work on another computer?
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mzimermanAuthor Commented:
reinstalled several times. only on my own computer.
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minlauCommented:
I would advise you to boot into safe mode and install a malware removal tool either from microsoft.com or malwarebytes.org

I've had problems with iTunes similar to what you're going through and this fixed it.

Afterwards, run chkdsk /f and sfc /scannow and let windows do its own thing.

Uninstall once more and reinstall again. See if that works.
Also make sure that all itunes and bonjour services are enabled.
If not, go to services and enable them.
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minlauCommented:
Don't do these steps unless you have completed the steps above.

The last thing I would try is to backup your iTunes folder (or move) and delete it  then open iTunes. Make sure iTunes is not on when doing this or you're not able to move the directory (user/"your profile"/music) so close it. This will test whether the xml or itbl files are not corrupt and if they are, they will need to be recreated.

Open iTunes back, don't be alarmed if all your songs are missing, that's why you backed it up. iTunes will look like its newly installed. Try to log in then and see if the problem persist. This step automatically rebuilds your iTunes folder in your music directory as if it was a new install.

To restore, all you need to do is place back the iTunes folder back into your music folder. Do the restore if this didn't work.

Let me know if the steps above worked.
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bigeven2002Commented:
I would still also try login from another computer to ensure there is nothing wrong with your account.
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mzimermanAuthor Commented:
Sorry about the delay, out of town for weeks. I'm going to award the points. Thanks.
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mzimermanAuthor Commented:
Not the first time this has happened. I did not select my own comment as a solution.
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