Word 2003 Serial Letter not loading address list

We have a document template which is a Word 2003 Serial Letter.  The Serial Letter is linked to a text file on a network.  In this text file we got the addresses.

There is only one user with this isse:  Whenever she opens the template Word is telling her that the source cannot be found.  When I manually browse for the datasource I can launch the serial letter.  For all other users its working fine.

There must a setting in Word which causes this issue, as I recreated the userprofile and since then there is this problem.

Any idea?
whenzAsked:
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GrahamSkanRetiredCommented:
Presumably this is a mail merge main document. Does she have her own copy?
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whenzAuthor Commented:
No, the documents is on a network share and the users open it with file --> open and then select the serial letter.
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GrahamSkanRetiredCommented:
There are some general troubleshooting procedures in this Microsoft article, It covers Word 2003
http://support.microsoft.com/kb/921541/en-gb
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