Word 2003 Serial Letter not loading address list

Posted on 2013-09-16
Medium Priority
Last Modified: 2013-10-28
We have a document template which is a Word 2003 Serial Letter.  The Serial Letter is linked to a text file on a network.  In this text file we got the addresses.

There is only one user with this isse:  Whenever she opens the template Word is telling her that the source cannot be found.  When I manually browse for the datasource I can launch the serial letter.  For all other users its working fine.

There must a setting in Word which causes this issue, as I recreated the userprofile and since then there is this problem.

Any idea?
Question by:whenz
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Expert Comment

ID: 39495557
Presumably this is a mail merge main document. Does she have her own copy?

Author Comment

ID: 39495615
No, the documents is on a network share and the users open it with file --> open and then select the serial letter.
LVL 77

Accepted Solution

GrahamSkan earned 2000 total points
ID: 39495624
There are some general troubleshooting procedures in this Microsoft article, It covers Word 2003

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