I have a customer running SBS 2003 and 30 workstations (a mix of XP and Windows 7).
One user on the network is experiencing issues on her XP machine in that each time she opens Outlook, it is Offline. She can disable the "Work Offline" option and Outlook works as normal UNTIL she closes it and re-opens.
If I try and create a new Outlook profile, when I put in the Exchange Server name and her name then choose the "Check Names" button, I get a message saying that the operation could not be completed as the connection is not online (or words to that effect).
On her existing profile, if I turn off cached mode then the set of folders cannot be opened.
She can ping the server both by name and IP address. There are no rogue entries in the HOSTS file.
She has full admin rights on her own PC.
If I log on to her PC as another user, then I can create a new Outlook profile no bother.
PC is fully up to date as far as service packs and Windows updates are concerned.
I don't really want to have to re-create her full user profile on the PC unless it is THE last resort.