itsup23
asked on
cannot access microsoft.com or dell.com on office workstations
Hello,
We cannot access microsoft.com or dell.com on any of our office workstations. It does work fine on our main server (active directory and dns).
from workstations we can ping microsoft.com but it comes back with 208.109.1.1 and trying to ping dell.com gives the error could not find host dell.com
I do believe this is a dns issue, however I cannot find where the issue is.
any help?
We cannot access microsoft.com or dell.com on any of our office workstations. It does work fine on our main server (active directory and dns).
from workstations we can ping microsoft.com but it comes back with 208.109.1.1 and trying to ping dell.com gives the error could not find host dell.com
I do believe this is a dns issue, however I cannot find where the issue is.
any help?
Is it just those 2 sites? Can you access other sites such as msn.com, yahoo.com, etc.?
The address 208.109.1.1 comes back as m1plqscweb-v05.secureserve r.net in Scottsdale AZ?
The address 208.109.1.1 comes back as m1plqscweb-v05.secureserve
ASKER
server: unknown
address: main server/dns
name microsoft.com
address: 208.109.1.1
name:dell.com
address: is blank
pointing to internal
address: main server/dns
name microsoft.com
address: 208.109.1.1
name:dell.com
address: is blank
pointing to internal
ASKER
yes it is just those 2 sites. other sites can be accessed
Can you post the results of nslookup google.com please
If you're getting "Server: Unknown", then you have an internal issue with reverse lookup. That should be the name of your main DNS server IP that you have listed.
Connect to that DNS server and see if you have any entries for the Microsoft.com or dell.com domains.
Connect to that DNS server and see if you have any entries for the Microsoft.com or dell.com domains.
ASKER
NOte: this is on workstations that are not working
nslookup - google.com
DNS request timed out
timeout was 2 seconds
server-unknown
address-main server/dns
non-authoritative answer
name: google.com
adresses:2607:f8b0:400b:80 a::1009
74.125.266.105
74.125.266.103
74.125.266.98
74.125.266.96
74.125.266.99
74.125.266.101
74.125.266.110
74.125.266.100
74.125.266.97
74.125.266.102
74.125.266.104
nslookup - google.com
DNS request timed out
timeout was 2 seconds
server-unknown
address-main server/dns
non-authoritative answer
name: google.com
adresses:2607:f8b0:400b:80
74.125.266.105
74.125.266.103
74.125.266.98
74.125.266.96
74.125.266.99
74.125.266.101
74.125.266.110
74.125.266.100
74.125.266.97
74.125.266.102
74.125.266.104
Can you post the ping results when you ping the IP address of your primary and secondary DNS servers please.
ASKER
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\administrator>pin g 192.168.100.113
Pinging 192.168.100.113 with 32 bytes of data:
Reply from 192.168.100.113: bytes=32 time<1ms TTL=128
Reply from 192.168.100.113: bytes=32 time=2ms TTL=128
Reply from 192.168.100.113: bytes=32 time<1ms TTL=128
Reply from 192.168.100.113: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.100.113:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms
C:\Users\administrator>pin g 192.168.100.114
Pinging 192.168.100.114 with 32 bytes of data:
Reply from 192.168.100.114: bytes=32 time<1ms TTL=128
Reply from 192.168.100.114: bytes=32 time<1ms TTL=128
Reply from 192.168.100.114: bytes=32 time<1ms TTL=128
Reply from 192.168.100.114: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.100.114:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\administrator>pin
Pinging 192.168.100.113 with 32 bytes of data:
Reply from 192.168.100.113: bytes=32 time<1ms TTL=128
Reply from 192.168.100.113: bytes=32 time=2ms TTL=128
Reply from 192.168.100.113: bytes=32 time<1ms TTL=128
Reply from 192.168.100.113: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.100.113:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 2ms, Average = 0ms
C:\Users\administrator>pin
Pinging 192.168.100.114 with 32 bytes of data:
Reply from 192.168.100.114: bytes=32 time<1ms TTL=128
Reply from 192.168.100.114: bytes=32 time<1ms TTL=128
Reply from 192.168.100.114: bytes=32 time<1ms TTL=128
Reply from 192.168.100.114: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.100.114:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
ping Microsoft.com and ping dell.com
Post results here.
Also go into your DNS admin console for both primary and secondary DNS servers. Look for the domain "Microsoft.com" and "dell.com" to be listed.
Perform
nslookup Microsoft.com 4.2.2.4
nslookup Dell.com 4.2.2.4
Post results here. Can you also confirm if the working machines have the same DNS configuration? Are they on the same subnet as the broken machines? Do you have antivirus with firewall running or the windows firewall? If so, disable them for testing purposes.
Post results here.
Also go into your DNS admin console for both primary and secondary DNS servers. Look for the domain "Microsoft.com" and "dell.com" to be listed.
Perform
nslookup Microsoft.com 4.2.2.4
nslookup Dell.com 4.2.2.4
Post results here. Can you also confirm if the working machines have the same DNS configuration? Are they on the same subnet as the broken machines? Do you have antivirus with firewall running or the windows firewall? If so, disable them for testing purposes.
ASKER
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\administrator>pin g microsoft.com
Pinging microsoft.com [208.109.1.1] with 32 bytes of data:
Reply from 208.109.1.1: bytes=32 time=92ms TTL=111
Reply from 208.109.1.1: bytes=32 time=91ms TTL=111
Reply from 208.109.1.1: bytes=32 time=91ms TTL=111
Reply from 208.109.1.1: bytes=32 time=91ms TTL=111
Ping statistics for 208.109.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 91ms, Maximum = 92ms, Average = 91ms
C:\Users\administrator>pin g dell.com
Ping request could not find host dell.com. Please check the name and try again.
C:\Users\administrator>nsl ookup microsoft.com 4.2.2.4
Server: d.resolvers.level3.net
Address: 4.2.2.4
Non-authoritative answer:
Name: microsoft.com
Addresses: 64.4.11.37
65.55.58.201
C:\Users\administrator>nsl ookup dell.com 4.2.2.4
Server: d.resolvers.level3.net
Address: 4.2.2.4
Non-authoritative answer:
Name: dell.com
Addresses: 143.166.83.38
143.166.224.244
no entries for micorsoft or dell on dns
yes machines are on the same subnet
only my main server .113 does microsoft and dell work
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\administrator>pin
Pinging microsoft.com [208.109.1.1] with 32 bytes of data:
Reply from 208.109.1.1: bytes=32 time=92ms TTL=111
Reply from 208.109.1.1: bytes=32 time=91ms TTL=111
Reply from 208.109.1.1: bytes=32 time=91ms TTL=111
Reply from 208.109.1.1: bytes=32 time=91ms TTL=111
Ping statistics for 208.109.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 91ms, Maximum = 92ms, Average = 91ms
C:\Users\administrator>pin
Ping request could not find host dell.com. Please check the name and try again.
C:\Users\administrator>nsl
Server: d.resolvers.level3.net
Address: 4.2.2.4
Non-authoritative answer:
Name: microsoft.com
Addresses: 64.4.11.37
65.55.58.201
C:\Users\administrator>nsl
Server: d.resolvers.level3.net
Address: 4.2.2.4
Non-authoritative answer:
Name: dell.com
Addresses: 143.166.83.38
143.166.224.244
no entries for micorsoft or dell on dns
yes machines are on the same subnet
only my main server .113 does microsoft and dell work
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER
This is working now. on my primary dns the forwarders had 8.8.8.8 as secondary on once it was moved up both sites now work.
Thanks
Thanks
Glad you got it working. GL to you!
start > run > cmd
nslookup microsoft.com
nslookup dell.com
Take results and paste them here (pay special attention to the server it looks at).
What are your DNS settings on the hosts? Are you pointing to internal servers or external servers?