Reinstall Windows SBS 2011, Exchange 2010

My clients server is hosed, multiple problems.  I've been advised to reinstall the OS.  I have not been able to locate a guide from Microsift, demazter, alanhardisty.  I'm hoping to get a little help.  Do I need to Un-join the clients from the domain first?

Can I use the same domain name and IP?

Is there a procedure to save the Exchange configuration so I would not have to manually do it after the restore?

Thanks very much in advance.
mbotelerAsked:
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Alan HardistyCo-OwnerCommented:
Hi - how hosed is your server and what caused the problems?

Is the server physical or virtual?

Alan
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Alan HardistyCo-OwnerCommented:
Also - who advised you to reinstall the OS?

Plenty of ways to repair SBS if applicable and not already attempted:

http://technet.microsoft.com/en-us/library/gg697169.aspx
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mbotelerAuthor Commented:
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Alan HardistyCo-OwnerCommented:
There is a good guide here on how to reinstall SBS but it does require a good backup to restore from:

http://blog.ronnypot.nl/?p=615

Do you have a good backup?

Are there any other DC's on your network or is the SBS server the only box?

Is it a physical or a virtual server?

Alan
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mbotelerAuthor Commented:
Thanks, Alan.

We do have good backups, but no system image.  We backup all of the data, system state, and the C: drive.  The data is on the D: drive including Exchange data.

This is a standalone DC, not virtual.

I was planning on reinstalling from the DVDs.

Mike
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Alan HardistyCo-OwnerCommented:
I'd be inclined to call MS and get them to look at the server (rather than Dell), or a good SBS / Exchange consultant that you know / can trust before you venture down the rebuild path.

There could be some simple fixes that resolve most of your problems without the need to rebuild.

What errors do you see in the event logs?
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mbotelerAuthor Commented:
There are DCOM errors in the system event log

DCOM was unable to communicate with the computer PCWS001.domain.dom using any of the configured protocols.

Seems to recur with all devices in the office.

The main problem seems to be the Windows Process Activation Service not starting.

Log Name:      System
Source:        Microsoft-Windows-WAS
Date:          7/12/2013 10:20:54 PM
Event ID:      5036
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      server.domain.dom
Description:
The configuration manager for Windows Process Activation Service (WAS) did not initialize. The data field contains the error number.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WAS" Guid="{524B5D04-133C-4A62-8362-64E8EDB9CE40}" EventSourceName="WAS" />
    <EventID Qualifiers="49152">5036</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-07-13T02:20:54.000000000Z" />
    <EventRecordID>601143</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>System</Channel>
    <Computer>server.domain.dom</Computer>
    <Security />
  </System>
  <EventData>
    <Binary>32000780</Binary>
  </EventData>
</Event>
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mbotelerAuthor Commented:
When starting the Windows Process Activation Service, you get the following error:

"Windows could not start the WPAS service on the Local Computer.

Error 50: The request is not supported.

I've searched all over for a resolution to this error, but have not found one.
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Alan HardistyCo-OwnerCommented:
The DCOM error is not one to worry about at the moment.  I'll have a look for the other error and report back.
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Alan HardistyCo-OwnerCommented:
The 5036 Error (Windows Process Application) is IIS related.  Any other related errors.
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mbotelerAuthor Commented:
Well, most of the details are listed in the previous question, but basically, Windows update is broken, the Standard Console crashes if you click on Network, ( I reinstalled it, still crashes), the wpas service is required to start 4 other service including www, which is causing IIS not to run properly.

Actually, everything works except OWA, causing the owner of the business to not get emails on his phone.  Exchange, and other functionality not affected.  They don't use Sharepoint services.

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/SBS_Small_Business_Server/Q_28169888.html
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Alan HardistyCo-OwnerCommented:
Doesn't sound too bad.

Have you consider calling MS and asking them to fix the IIS problem.  They may have to fix other things at the same time and you only pay a fixed price fee of about $300?

Anything other than IIS can probably be encouraged afterwards if it is needed.

Alan
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mbotelerAuthor Commented:
No I haven't.  I did not know they would do that for that price.  Great idea, thanks.
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Alan HardistyCo-OwnerCommented:
Their support is very good - and for that price, they should fix the BIG problem of IIS.  They may even wrap up a few other issues along the way in the attempt to get IIS working, which should save you a ton of pain re-installing.

Let me know if you don't go down that route or if you do, how you get on.

Alan
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mbotelerAuthor Commented:
Alan, Microsoft resolved the problem yesterday.  For $259, they spent about 5 hours on the server.  OWA is now working.  I may have fixed Windows Update.  Looks like the server may ultimately need to be reinstalled, but functionality had been restored.  Thanks for your advice.
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mbotelerAuthor Commented:
Excellent, informed advice, thanks!
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Alan HardistyCo-OwnerCommented:
Excellent news. Glad you are mostly working. Hope you don't have to reinstall though :)

Thanks for the points.

Alan
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