SBS 2008 remote password rejection on emails

Using a vpn to logon to server and outlook on a laptop.

Outlook says trying to connect to exchange

Sometimes it works and most of the time it rejects the password.

The password is correct

any ideas?

It happens on more than one laptop
SCOT-TECHAsked:
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Patrick BogersDatacenter platform engineer LindowsCommented:
Hi,

Once connected over VPN, can they browse shares on the servers?
Next, how you VPN into the office? Is it windows VPN, Cisco VPN?

Last, how do you know 100% the password is correct? Can it be it has numbers entered from the numeric keypad which wasnt enabled?
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SCOT-TECHAuthor Commented:
yes can browse files ok and now using hamashi logme in and it works fine.
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SCOT-TECHAuthor Commented:
I have put password into note pad and done a copy and paste even
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Patrick BogersDatacenter platform engineer LindowsCommented:
So i suppose this client can also login OWA without problems?
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SCOT-TECHAuthor Commented:
no cannot logon to OWA
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Patrick BogersDatacenter platform engineer LindowsCommented:
Ah... there are several ways you could try:

<loginname>    sure you have tried this

<loginname@domainname.extension>      scott@contoso.com

<domainname.extension\loginname>        contoso\scott

What does this do?
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SCOT-TECHAuthor Commented:
401 Invalid Credentials
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Patrick BogersDatacenter platform engineer LindowsCommented:
I can assume the exchange server is configured to use Integrated Windows authentication?

What browser and version do you use? If it is IE, check "Enable Integrated Windows authentication" is on in Internet Options.

If so, remove cookies and passwords via IE Option, restart IE and then try again.
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SCOT-TECHAuthor Commented:
No difference
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SCOT-TECHAuthor Commented:
Explorer 9
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Patrick BogersDatacenter platform engineer LindowsCommented:
Are you able to check the IIS logs on the Exchange server? In this stage i need to know the sub code for 401.?
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SCOT-TECHAuthor Commented:
Its really the outlook I want to get working could it be a license issue
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SCOT-TECHAuthor Commented:
sorry its explorer 8 on the exchange
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Patrick BogersDatacenter platform engineer LindowsCommented:
We need to know what IIS is reporting, from there we can further diagnose.

I dont believe it is a licence issue.
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SCOT-TECHAuthor Commented:
where about is IIS logs
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Patrick BogersDatacenter platform engineer LindowsCommented:
If default on exchange server in c:\inetpub\logfiles
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Patrick BogersDatacenter platform engineer LindowsCommented:
Hi again,

The logs are piled up with 401.1 and 401.2 which give me the feeling something is not correctly configured on the server.
There are 2 remedies described here, please have a look. (this tries to solve the 401.2)

For the 401.1 either you entered wrong credentials or you could try to enable 'basic authentication' in IIS.
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SCOT-TECHAuthor Commented:
After trying to workout reset user password and test by remoting in with owa

password is not valid with user name
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Patrick BogersDatacenter platform engineer LindowsCommented:
In what format did you enter username?
There are some possibillities like;

<username>
<username@domainname.extension>
<domainname\username>
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