Exported Excel Doc From Web site not showing

Hello.  I again have another really weird problem:  I have a user who is exporting an excel document from a website and when she goes to where its "saving" it, its missing.  If she does it again it will tell her there is already a file that exists but again when she goes to look for the file...nothing is there.  She has tried saving it to her deskop, documents, c:\temp....it doesn't seem to matter.  It will go through the motions like its successfuly exporting and saving to one of those locaitons but when you go there via windows explorer, the file is not there.  We have set to look for hidden files and compared folder size before and after w/o any change.  Hopefully someone has seen this type of thing before and knows how to fix it.
bmitzel2Asked:
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Tony GiangrecoCommented:
It might have the Hidden attribute on. Use the dir or attrib command in that folder from a dos prompt and see if its found
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bmitzel2Author Commented:
OK figured it out......really easy.....it was a problem with the trusted sites address I had.

I put in the full site https://mystudy.phtstudy.com which allowed it to open and everything seemed to be hunky dory except for the not actualy downloading and saving the file when exporting from the site, just actiling like it going through the motions.  Then I noticed that when I would click on the link for the documents to export that I would every so often get a prompt asking to allow the site https://mystudysw.phtstudy.com to be allowed to use the trusted sites access for https://mystudy.phtstudy.com.  I always just hit yes thinking it was weird that it was asking to use its own address till I then noticed the sw after the mystudy.  So I went in and shortened the address to just *.phtstudy.com and shazam!! everything started working and the downloads actualy downloaded and saved like they were supposed to.  So end of story get as generic as possible when setting up trusted sites in IE.
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David Johnson, CD, MVPOwnerCommented:
is she checking the website servers directory or her own local directory? (It will be on the webservers directory)
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bmitzel2Author Commented:
I figured out what was wrong.
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