Pop outs in Outlook

Posted on 2013-09-16
Medium Priority
Last Modified: 2013-09-25
I have reset my password for MS Account. Now when I open MS Outlook 2013 I am bothered with a pop out which comes out about 4 times before it stays away. Seems harmless but it is annoying.

It says: enter your user name and password for the following server
             User name: bartlaw@hotmail.com
             Password: **************

Bye the way I am logged onto Experts Exchange through email account jswig@sbcglobal.net

How may I be rid of the pop out and still receive email to all three of my accounts?

Thank you,
Julian Swig
Question by:JulianSwig
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LVL 33

Expert Comment

by:Scott C
ID: 39497343
Is there a checkbox for you to check to remember your password?  If so check that the next time the popup box comes up.

You will need to do this for each of your accounts.

A screnshot of your dialog box would be helpful.

Expert Comment

ID: 39497352
I have resolved this in the past by recreating the profile in Outlook and setting it to use the new profile.  Most of the time the remember password checkbox didn't help as Outlook was trying to pass-through old credentials.

Author Comment

ID: 39497779
This box was checked all along: "[x] Save this password to your password list"
As to screenshot I have captured the Pop Out in MS paint but I can't figure out how to get it to post here to Experts Exchange.  Where do I go to "recreate the profile in Outlook and set it to the new profile"?
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Expert Comment

ID: 39499118
Do you have it setup so you get email from all your accounts in one session of Outlook or do you choose the profile you want when you open it?

For the second situation it is under Control Panel > Mail > Show Profiles > Add > Enter server and credential information > You can select on the show profiles window whether you want it to prompt you to use the new profile or to always open with that.

I deal most with Exchange setups so maybe someone an provide more information for internet mail accounts.

If you save the MS paint document you can attach it to your comment back.  Attach File is just below the screen where you type your reply.

Accepted Solution

JulianSwig earned 0 total points
ID: 39510306
Hi;  For this problem I was able to get in touch with Microsoft. The result was a 4 hour session in which they reinstalled Office 2013. It seems to be fixed. Thank you both for coming forward.

Author Closing Comment

ID: 39520490
It seemed to be more involved than we had though. It was misrosoft who solved the problem. At least it looks to be solved. Thank you. Julian Swig

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