Experts-exchange.com is not responding

When I am using Internet explorer version 10.0.9200.16686
Update version 10.0.9 (KB2870699) to browse http://www.experts-exchange.com, I get the main screen which then immediately freezes and when I click on the page, I get the following error :
Experts-exchange.com is not responding

I don't get the error if I use firefox.

I suspect that this is an issue with IE 10. This problem has only occurred since some time last week.

Is there any way that I can completely unintall IE and re-install it from scratch ?
Has anyone else experienced this problem ?
LVL 2
Roger AlcindorAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Roger AlcindorAuthor Commented:
Forgot to mention, Experts-Exchange.com is the only site that has this problem.
0
aadihCommented:
Clear your cache, cookies, etc., and retry.  Also try from safe mode with networking.
0
Steven HarrisPresidentCommented:
Do you see the broken document icon in the address bar when you are on the Experts-Exchange site?

Compatibility View button
Optionally, try using the Developer Tools to change the Browser Mode:

Use F12 to bring up the Developer Tools Toolbar.  Click Browser Mode and select another Browser Version, such as IE10 Compatibility View, IE9, etc.

Developer Tools - Browser Version
0
Cloud Class® Course: Amazon Web Services - Basic

Are you thinking about creating an Amazon Web Services account for your business? Not sure where to start? In this course you’ll get an overview of the history of AWS and take a tour of their user interface.

Roger AlcindorAuthor Commented:
I have tried all of the above suggestions. The only one that works is running in safe mode with networking ?
0
Steven HarrisPresidentCommented:
Do you have another profile available, or can you create a new profile and try from there as well?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
David Johnson, CD, MVPOwnerCommented:
This is what EE uses:

<meta http-equiv="X-UA-Compatible" content="IE=Edge" />

It forces the browser the render at whatever the most recent version's standards are. Just like using the latest version of jQuery on Google's CDN, this is the most recent, but also can potentially break your code since its not a fixed version.

http://stackoverflow.com/questions/14611264/x-ua-compatible-content-ie-9-ie-8-ie-7-ie-edge and EE works fine in IE11

Is there any way that I can completely unintall IE and re-install it from scratch ?

check your control panel | programs and features | Installed Updates  scroll down until you find the Internet Explorer updates, you can uninstall it from there, you will have to reboot the system.
0
Roger AlcindorAuthor Commented:
I'm not sure what you mean by profile ?
Do you mean login as another user ?
0
Steven HarrisPresidentCommented:
Do you mean login as another user ?

Yes.  If it works as expected, then there is an issue with the other profile.
0
Roger AlcindorAuthor Commented:
I logged in as local administrator and it worked.
Is it possible to delete the other profile and make a new one ?
0
Steven HarrisPresidentCommented:
Sure...  Do you need to move over any files as well?

Create a new User Profile
To create a new profile, you must first create a new user account. When the account is created, a profile will also be created.

Open User Accounts by clicking the Start, clicking Control Panel, clicking User Accounts and Family Safety (or clicking User Accounts, if you are connected to a network domain), and then clicking User Accounts.

Click Manage another account.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

Click Create a new account.

Type the name you want to give the user account, click an account type, and then click Create Account.

Copy files to the new User Profile

After you create the profile, you can copy the files from the existing profile. You must have at least three user accounts on the computer to complete these steps, including the new account you just created.

Log on as a user other than the new user you just created or the user that you want to copy files from.

Open Documents by clicking the Start button, and then clicking Documents.

Click the Tools menu, and then click Folder Options.

If you don't see the Tools menu, press ALT.

Click the View tab, click Show hidden files and folders, clear the Hide protected operating system files check box, and then click OK.

Locate the C:\Users\Old_Username folder, where C is the drive that Windows is installed, and Old_Username is the name of the profile you want to copy files from.

Select all of the files and folders in this folder, except the following files:

Ntuser.dat

Ntuser.dat.log

Ntuser.ini

Click the Edit menu, and then click Copy.

If you don't see the Edit menu, press ALT.

Locate the C:\Users\New_Username folder, where C is the drive that Windows is installed, and New_Username is the name of the new user profile you created.

Click the Edit menu, and then click Paste.

If you don't see the Edit menu, press ALT.

Log off, and then log back on as the new user.

If you have e-mail messages in an e-mail program, such as Windows Mail, you must import your e-mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile.
0
Roger AlcindorAuthor Commented:
OK, before I do the above, I will backup my System  which will take some time so I will get back to everyone tomorrow.
0
Roger AlcindorAuthor Commented:
I have found another fix for the problem. I have placed a shortcut on the desktop, the properties of which are :

http://www.experts-exchange.com/Software/Internet_Email/Web_Browsers/Q_28241057.html#a39497730

This brings up the EE web page and it doesn't freeze. This is good enough for me.

Thanks for you help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Web Browsers

From novice to tech pro — start learning today.