Cannot install Visual Studio 2013 RC (for C++) on Windows 7 Enterprise 64-bit.

Hi,

I am writing this to the C++ topic because I guess there may be more people who tried what I am trying. My first goal is to get Visual C++ 2013 working.

I have downloaded the ISO image with the Visual Studio 2013 RC and tried to install it. However, it requires to install Internet Explorer 10 first. No matter how much I try, I cannot get the IE10 installed on my Windows 7 Enterprise (64-bit). I have tried both Windows Update Service way, and standalone package. I have followed the troubleshoot page displayed by the IE10 installer -- no luck.  (The Windows6.1-KB2670838-x64.msu and Windows6.1-KB2786081-x64.msu report that they are not applicable to my computer.)

Have installed the VS2013RC successfully? Did you observed the same problem?

Thanks for your time and experience,
    Petr
LVL 30
peprAsked:
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peeaCommented:
What's the error message you got during the IE10 and VS2013 installation?
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evilrixSenior Software Engineer (Avast)Commented:
I have the latest release candidate installed and had no such problem. I already had IE10 installed, though.
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peprAuthor Commented:
The Windows Update reports "unknown error" with the code 9C57. After "Show help for the error" it says it searched for "WindowsUpdate_00009C57" and "WindowsUpdate_dt000". The situation repeat when I try second time... I tried also "clean boot" (i.e. msconfig.exe, off the "after start app", hide MS services, etc.) It did not help.

When installing from a standalone IE10-Windows6.1-x64-cs-cz.exe (about 47 MB), it downloads the required updates first, then it says I should go online and follow the http://support.microsoft.com/kb/2818833/en-us

The two of the mentioned packages (Windows6.1-KB2670838-x64.msu and Windows6.1-KB2786081-x64.msu) cannot be applied to my computer).
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peprAuthor Commented:
@evilrix: I know this is rather IE10 problem. I only hoped that someone observed the same problem when installing VS2013. (This is probably punishment for my other web browser preference ;)
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ded9Commented:
Download and install IE 10 from this link

http://download.microsoft.com/download/C/E/0/CE0AB8AE-E6B7-43F7-9290-F8EB0EA54FB5/IE10-Windows6.1-x64-en-us.exe


After installing restart pc and then try installing Visual C++ 2013.



Ded9
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peeaCommented:
Have you ever checked this post?

Error code 9c57 while trying to update Explorer 10 in win 7 (64-bit) ultimate
http://answers.microsoft.com/en-us/ie/forum/ie10-windows_7/error-code-9c57-while-trying-to-update-explorer-10/95061f05-b44d-43c2-bac4-9b3f1af7bd75
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peprAuthor Commented:
@peea: Yes, I have found the link earlier and tried. I only did not try the last three comments from the second page.

@ded9: I did it with cs-cz version of the exe. Anyway, I will try the en-us tomorrow.
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ded9Commented:
Is your windows operating system cs-cz version


Ded9
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peprAuthor Commented:
@Ded9: It is Windows 7 Enterprise which is multilanguage. I believe it was installed as en-us, but immediately the Czech language pack was installed. I tend to believe that it does not matter whether IE is of en-us or cs-cz for the OS; however, if wishes were horses... I will try the us-en version of IE10 tomorrow.
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ded9Commented:
Can try

Before installing rename  IE10_main.log to  IE10_main.bak  in windows folder. ..just in case if the installation fails then zip and upload the new IE10_main.log here for analysis.



Ded9
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peprAuthor Commented:
@Ded9: I tried it with the en-us version. It behaves the same way. Again, the process ends with opening the http://support.microsoft.com/kb/2818833/en-us page (see the problems with manual installation of the packages described above).

As the suggested IE10_main.log is short, I am attaching it without zipping.
IE10-main.log
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ded9Commented:
First restart the computer then go to C:\Windows\SysNative  rename the SysNative .old.

Then go to temp folder and try deleting all the files specially

C:\Windows\TEMP\IE1D3A4.tmp

After deleting all the files launch setup again and try installing.

Just in case if the setup fails then we need to extract the contents of IE10 manually to temp folder and then start the install




Ded9
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peprAuthor Commented:
I cannot rename the SysNative (access rights). Having the administrative rights, I could change the access rights. However, I am afraid to do that as the folder contains a lot of dll's and of other files and subdirectories (I can generate the directory listing if it matters).

I did remove the temporary directoried for IE and tried also with the clean boot. No luck. Here are the log files with attempts for both CZ and EN installators...
IE10-main.en2.log
IE10-main.cz1.log
IE10-main.cz2.log
IE10-main.cz3.log
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ded9Commented:
Did u try manually installing the packages

http://support.microsoft.com/kb/2818833/en-us

Can try

Extract the contents of IE10 setup using 7zip ...then try installing from setup included in the extracted folder.


Ded9
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ded9Commented:
Try install this kb too

http://www.microsoft.com/en-in/download/details.aspx?id=39208

If you get any error then post screenshot or error message.



Ded9
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peprAuthor Commented:
I did try to install the packages; however, the Windows6.1-KB2670838-x64.msu and Windows6.1-KB2786081-x64.msu display a small message box with "The update cannot be applied to your computer" (translated from Czech, the English wording may differ). The same holds for the Windows6.1-KB2834140-v2-x64.msu.
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ded9Commented:
Did u try extracting the IE10 package.


Ded9
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peprAuthor Commented:
I did extract the packages from IE10 both cs and en (using 7z x IE....exe); however, I am confused. It produces exactly the same set of files. OK.

How should I launch the update manually from the extracted files?
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ded9Commented:
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peprAuthor Commented:
@Ded9: No luck. I will let the question open for a while. You will definitely get your points later ;)
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ded9Commented:
This is the error in your log file

2:00.230: ERROR:   Error installing prerequisite file (C:\Windows\TEMP\IE1D3A4.tmp\KB2834140_amd64.MSU): 0x800f081e (2148468766)

Check whether this update KB2834140 is already installed in your system. Launch program and features - view installed updates.



Ded9
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peprAuthor Commented:
Yes, the KB2834140 package is the problem. I did download the Windows6.1-KB2834140-v2-x64.msu but it says it is not applicable for my computer.

I did extract the Windows6.1-KB2834140-v2-x64.cab  from inside and launched the
"C:\Windows\system32\dism.exe" /online /norestart /logpath:"C:\tmp\a\log.txt" /add-package /packagepath:"C:\tmp\a\Windows6.1-KB2834140-v2-x64.cab" /ignorecheck

Open in new window

from the administrator cmd console. It displayed
C:\tmp\a>"C:\Windows\system32\dism.exe" /online /norestart /logpath:"C:\tmp\a\lo
g.txt" /add-package /packagepath:"C:\tmp\a\Windows6.1-KB2834140-v2-x64.cab" /ignorecheck

Nástroj Obsluha a správa bitových kopií
Verze: 6.1.7600.16385

Verze bitové kopie: 6.1.7600.16385

Zpracovávání 1 z 1 – Balícek Package_for_KB2834140 bude ignorován, protože není
pro tuto bitovou kopii platný.
Operace byla dokoncena úspešne.

Open in new window

The translation is roughly, the Package_for_KB2834140 is to be ignored as it is not valid for this bitcopy. See the generated log.txt (this is in English).

I know the original log says amd64 in KB2834140_amd64.MSU, but I was not able to find the package anywhere (to try to install it). Anyway, if it says it is bound only to AMD processor (which need not to be the case), I do have Intel Core2, 6420 at 2.13GHz.
log.txt
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ded9Commented:
Run system readiness tool

http://windows.microsoft.com/en-in/windows7/what-is-the-system-update-readiness-tool


after running the tool if you find any error in checksur.log then upload it here ...if not then restart the pc and try installing IE10

%WinDir%\Logs\CBS\CheckSUR.log





Ded9
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peprAuthor Commented:
Seems it leads to something :)  I have already downloaded and executed that 400+ MB package earlier (Windows6.1-KB947821-v28-x64.msu). It said nothing noticeable. It was the phase when I hoped: "OK. It will finally work after that." But it did not. However, I did not know about the log file. Here it is:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 20.0
2013-09-16 16:18

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_11_for_KB2729094~31bf3856ad364e35~amd64~~6.1.1.0.cat		
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_5_for_KB2647753~31bf3856ad364e35~amd64~~6.1.3.1.cat		
(w)	CBS Catalog Expired	0x800B0101	servicing\Packages\Package_for_KB2732500_SP1~31bf3856ad364e35~amd64~~6.1.1.0.cat		

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 1241
 No errors detected
  CBS Catalog Expired Total count: 3

Open in new window

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ded9Commented:
Attach the full checksur.log file here.

I think we are missing some parts.

I will check the log ....try restarting the system and then install IE10



Ded9
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peprAuthor Commented:
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ded9Commented:
Did u try installing IE10 after running system readiness tool.

Looks some system files are corrupted. Only repair install can fix it


http://www.sevenforums.com/tutorials/3413-repair-install.html





Ded9
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peprAuthor Commented:
Did u try installing IE10 after running system readiness tool.

Yes, but the problem was the same.

The sfc /scannow finished. It reported some problems that were found and repaired. After reboot, I have launched again the Windows6.1-KB947821-v28-x64.msu (still running).

Update: The same "no luck".
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ded9Commented:
Only repair install can fix it


http://www.sevenforums.com/tutorials/3413-repair-install.html

You will not loose any data or programs but still keep a backup on external drive.


Ded9
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peprAuthor Commented:
Yes, I am going to try it. What is confusing for me, the Windows was probably installed as the Ultimate edition (that support more languages), not the Enterprise. Or was the edition renamed later?
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ded9Commented:
You can check in system properties.

If you get any error during repair then download the windows o.s from the digitalriverlink

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_install/i-do-not-have-windows-7-media-but-i-do-have-my/5ce13741-ac25-4969-ae82-2494726aac1c

Use the product key on the back of the computer.




Ded9
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peprAuthor Commented:
Ded9, I have just found some info from the time when I installed the Windows on my computer. (I was confused about the edition. I was sure it should be Ultimate. However, the Ultimate was my earlier Windows Vista.)

Meanwhile, I have got an advice from elsewhere to remove all language packs before updating to IE 10 via Windows Update. I was not able to remove Czech, but I was able to remove English. It contained also Hungarian, Polish, and Russian. When removing the packages, I could not find the reason why did I installed them. Based not the experience, I have searched better and found the original DVD (from MSDN, disc no 4655 from November 2009 that contains exactly those languages. I have probably chosen the Czech during the first installation, which would probably explain why I could not remove Czech.

I cannot fix it using other means, and the repair install seems inevitable. To summarize, I have the media, I have the product key. Looking at http://www.sevenforums.com/tutorials/3413-repair-install.html ...

Is it better for me to download Windows 7 Enterprise with SP1, or should I use the DVD that I have in hands without SP1?

If it is better to download Windows 7 Enterprise with SP1, the single-language only ISO images are available at MSDN. I guess the less problems will be with English. Should I expect some unexpected problems after adding Czech later?

I have just made full backup to another physical disk. I hope I can experiment a bit now ;)
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ded9Commented:
If you have a full backup then you can got ahead with repair install.

 i would recommend the english version ..msdn copy.



Ded9
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peprAuthor Commented:
Thanks Ded9 for your effort. (I am accepting this comment only because I am too lazy to mark explicitly the comments above -- for those who may find the answers useful.)
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peprAuthor Commented:
The experience is to be published as an article.
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