CD/DVD drive wont copy files to CD-

CD copy wizard keeps stating NO disk in drive. I can play DVD's and CD's, cant copy to them. Using CD-R's
Event viewer shows two errors
1. The IMAPI CD-Burning COM Service service failed to start due to the following error:
The service did not respond to the start or control request in a timely fashion.
2. Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.

When I try to start the service I get a error 1053 -the service did not respond to the control request in a timely manner

The registry drive type is set to 2
peteccapoAsked:
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Cris HannaSr IT Support EngineerCommented:
if this is a desktop unit, simply replace it.   sounds like the writer portion has gone bad
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Nagendra Pratap SinghDesktop Applications SpecialistCommented:
Buy a new one.
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dbruntonQuid, Me Anxius Sum?Commented:
Try either CDBurnerXP http://cdburnerxp.se/en/home or IMGBurn http://www.imgburn.com/

Both are free.  If they don't work then look at a replacement CD/DVD drive.  It they work then it is time to look at your OS.
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nobusCommented:
as said, probably a bad cd drive - good news is they're cheap
you can try this fixit, to see if it helps :  http://support.microsoft.com/mats/cd_dvd_drive_problems/nl
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BillDLCommented:
Disable the IMAPI CD-Burning COM Service and try to burn a CD using another 3rd-party CD-Burning program.

You may already have some software installed, but here's a good write-up of 5 free programs:
http://www.techsupportalert.com/best-free-cd-dvd-burning-software.htm
The author has included details of which ones bundle or try to install toolbars or downloader programs.

Another page here:
http://www.digitaltrends.com/computing/best-free-cd-and-dvd-burning-software/

Just google "Free CD Burning Software" if you want to check out other software for yourself.

Note: InfraRecorder would be my suggestion for testing purposes.

If you don't want to clutter up your hard drive with applications that then need to be uninstalled again, there are "portable" versions of some mentioned in the first linked page Including InfraRecorder).  There can be installed to a USB Flash Drive and run from there without creating folders, files, and registry entries on your computer.

I liked ImgBurn, but will not use it because of the OpenCandy software that it installs.  OpenCandy tries to suggest additional software to download (http://en.wikipedia.org/wiki/OpenCandy, http://www.opencandy.com)

I have never used BurnAware, so I can't comment.  You should be able to deselect the bundled toolbar during setup.

I like InfraRecorder (http://infrarecorder.org)  It's basic, has an official portable version available (http://infrarecorder.org/?page_id=5), and worked well whenever I have needed to burn a CD.

I used to use CDBurnerXP, but it got buggy for me and I see that it now bundles OpenCandy software, so that's out for me.

Ashampoo Burning Studio needs to be registered after 10 days.  At least it gives the option to select/de-select the additional toolbar.

If a 3rd-party CD-Burning software can write to a CD-R, then we can work at fixing the Windows Service.
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peteccapoAuthor Commented:
installed CDBurner XP and it works for copying files to CD's. DVD Santa burns DVD's.
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nobusCommented:
cdburnerXP burns also DVD's
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peteccapoAuthor Commented:
i know
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peteccapoAuthor Commented:
if you dont have a solution to correct my original issue please dont respond to this question
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nobusCommented:
i did answer to your post "installed CDBurner XP and it works for copying files to CD's. DVD Santa burns DVD's. "

do you mean you can burn cd's but not DVD's?   that's a common failure: replace the drive then

**you did not respônd to my post (fixit) - did you try it?
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peteccapoAuthor Commented:
the fix it didnt run-- got message "the troubleshooter has experienced an error and cannot continue

other software burns dvds and cds
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dbruntonQuid, Me Anxius Sum?Commented:
I'd run an antivirus product over the machine.  I'd suggest MalwareBytes (free version) and see what it finds.

And I presume you're not running anything like Daemon Tools or Alcohol 120%.
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BillDLCommented:
peteccapo

Who were you speaking to when you said:
"if you dont have a solution to correct my original issue please dont respond to this question" ?
I hope it wasn't to me.  When you just make a general comment directed at anyone who has made comments, it makes them less inclined to help you.

Our comments were not intended as an alternative or workaround.  The idea of installing 3rd-party CD-Burning software was to test and see if the drive was working or not.  You have now demonstrated that there is a problem with Windows, so you can now fix that yourself, or with other experts who might be more willing to tolerate discourtesy.  I don't.
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nobusCommented:
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peteccapoAuthor Commented:
i have an xp machine. fix it didnt work
sfc-scannow did nothing
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Davis McCarnOwnerCommented:
According to Microsoft, the first thing to try is to go to the device manager, uninstall the CD/DVD drive (right-click -> uninstall), then right-click the computer icon at the top and choose Scan for hardware changes to put it back.  Reboot and see if its fixed.
http://support.microsoft.com/kb/324129
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nobusCommented:
well  - it would help if you told us it was XP from the start
in case you want to run a repair, here's how :  http://www.michaelstevenstech.com/XPrepairinstall.htm
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peteccapoAuthor Commented:
DavisMcCarn-- your suggestion didnt work
still get error in eventviewer
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peteccapoAuthor Commented:
i dont have a xp cd
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Davis McCarnOwnerCommented:
In regedit, go to HKLM\SYSTEM\CurrentControlSet\IDE\<nameofyour CD-DVD>\<some-number>\Device Parameters\IMAPI.  You should see a dword entry EnableIMAPI and it needs to have a value of 1.
The IMAPI service should be set to a manual start, run as the local system account without interaction, and have no dependencies in either box.
And lastly, IMAPI,SYS should be version 5.1.2600.5512 (xpsp.080413-2108) dated 4/3/2008
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peteccapoAuthor Commented:
does this mean anything


Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Pete>cd\

C:\>sc query IMAPI

SERVICE_NAME: IMAPI
        TYPE               : 1  KERNEL_DRIVER
        STATE              : 4  RUNNING
                                (STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
        WIN32_EXIT_CODE    : 0  (0x0)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

C:\>
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peteccapoAuthor Commented:
there is no IDE under Control Set in HKLM
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peteccapoAuthor Commented:
there is no IMAPI.sys in Windows/system32 folder
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peteccapoAuthor Commented:
sorry IMAPI.sys was in Windows/system32/drivers folder
Version 5.1.2600.5512 dated 4/13/2008
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nobusCommented:
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Davis McCarnOwnerCommented:
Sorry, I forgot to type ENUM.
HKLM\SYSTEM\CurrentControlSet\ENUM\IDE\<nameofyour CD-DVD>\<some-number>\Device Parameters\IMAPI
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BillDLCommented:
Try re-registering IMAPI.EXE from the command window or from the Start Menu's Run field:
%SystemRoot%\system32\imapi.exe /regserver
Then re-enable and start the "IMAPI CD-Burning COM Service" in the Services.msc window.

IMAPI.EXE has 4 sets of registry data that will be written to the registry using the above command, and will overwrite and reinstate any bad or missing keys and values.
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peteccapoAuthor Commented:
davis --reg word was 1
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peteccapoAuthor Commented:
BillDl-- your last post worked. No error in event viewer
went to services and the IMAPI was set to manual. Started service-- no error. does this need to be set to automatic
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peteccapoAuthor Commented:
BillDL-
will try copy wizard and let know if all is ok
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peteccapoAuthor Commented:
thanks for being persistent-- Copy wizard works like a champ
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BillDLCommented:
I'm wasn't sure what the normal startup type should be, because I keep it disabled and just use a Roxio application that suits my needs.  According to this page it should be "Manual":
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/sys_srv_default_settings.mspx?mfr=true
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BillDLCommented:
That's good news peteccapo.  Thanks.
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