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Have customer number how do I track in CM 8.6?

I have a phone number of a customer that insists they called in from say Jan to March - I can see 2 instances using UCCX reporting but they insist they called a 3rd time. Just to ensure they didn't get to talk to someone by "zeroing out" how can I trace their calls through the system BEFORE they would have hit UCCX? Does Unity or CM not have some means of tracking a phone number? The only options I see in CDR are for internal extensions.

We're running:
Call Manager 8.6.2
Unity 8.6.2

José Méndez

I answered a similar question here:

https://www.experts-exchange.com/questions/28237099/Cisco-Call-Manager-CDR-how-to-track-down-if-a-number-has-been-dialed.html

You may want to check out those SQL queries.

HTH

ITGeneral

ASKER

Awesome but that's for "called party number" I'm interested in the INBOUND # whats the field for that?

José Méndez

It is in that answer I posted:

run sql car select callingpartynumber,datetimeconnect from tbl_billing_data where finalcalledpartynumber ='8050'

callingpartynumber datetimeconnect
================== ===============
8051 1379436583

ITGeneral

ASKER

Ok so correct me if I'm wrong here - you're SQL statement will show when ext. 8051 made an outbound call to ext. 8050? I need to know when 8050 (where 8050 is a 10 digit local number) called in.

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José Méndez

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ITGeneral

ASKER

Perfect thanks! Any idea how far back in time that search will go?

José Méndez

Yes, that is pulled out of the database (which is different than pulling it from a CDR export in raw format).

The database can hold up to 2 million records, so it depends on the call volume filling it up.

ITGeneral

ASKER

Great response - very fast!

José Méndez

welcome!