Users unable to change Exchange password through Outook
Posted on 2013-09-17
Hello All, so here is a description of the issue we are experiencing.
Recently we enabled password expiration policies in our Exchange 2003 environment. In our environment we have two domains.
(Domain A = All windows users and services Domain B = Only Exchange users and services)
We have a mixed environment of Outlook 2003, 2007, and 2010. The issue is, when a users password expires and they receive a prompt in outlook to change their password it will not allow them to change it. Regardless of the passwords complexity level/format. In the password change dialogue the domain name "Domain B" is entered into the domain field as is the username and the server name. However, each time the user enters a new password they get an error message stating "Your Windows password could not be changed. To change your password, you must log on to your organization's network or contact your system administrator."
So each time the password expires we have a huge influx of users calling in with locked accounts who cant change their password through outlook. We usually will log into their PC then RDP to the exchange server and use ADUC and have them enter a new password there. Very lengthy process as you can imagine.
Any idea on what might cause this issue?