TheOldHunter
asked on
Exchange 2007 Delivering to Outlook 2010 Junk Folder
One user on the domain is having random emails, from both internal and external addresses, delivered into the Outlook Junk Folder rather than the Inbox. We have reinstalled Office, disabled the Outlook Junk filter in the Registry, Accessed the user's Exchange account from a different user account on the system, and confirmed all updates. The email content is broad ranging as you would expect from a wide range of senders. Even when the user is on the Outlook white list some of their email may get redirected to the Junk folder.
We have also turned off all Exchange content filtering (we have a front end spam filter service). So, Exchange should not be redirecting the emails.
Since the problem continues after a reload and when another user account is used to access the problem Exchange account, we are suspicious of Exchange, but how would it send email to the user's Junk folder, not the email address defined for junk email?
The user environment is:
Windows 7 Pro, Outlook 2010
SBS 2008, Exchange 2008+SP3
Thanks for any ideas!
We have also turned off all Exchange content filtering (we have a front end spam filter service). So, Exchange should not be redirecting the emails.
Since the problem continues after a reload and when another user account is used to access the problem Exchange account, we are suspicious of Exchange, but how would it send email to the user's Junk folder, not the email address defined for junk email?
The user environment is:
Windows 7 Pro, Outlook 2010
SBS 2008, Exchange 2008+SP3
Thanks for any ideas!
ASKER
Thanks for the links, but as I noted, we have disabled all of the content filters in Exchange under the Hub transport. So, Exchange should not be attempting any filtering of content, white list, black list, etc. So, the SCL should not matter. Plus this is being experienced by one out of 20 users. The same email sent to other users is delivered properly.
I would start by looking at one of the headers to see if there is an SCL value listed or not.
I have seen some third party tools tag the messages with SCL values.
I would also look at flushing the spam white and blacklists completely for that user (They are close to useless anyway). You may also want consider a reset of their rules.
outlook.exe /cleanrules
Simon.
I have seen some third party tools tag the messages with SCL values.
I would also look at flushing the spam white and blacklists completely for that user (They are close to useless anyway). You may also want consider a reset of their rules.
outlook.exe /cleanrules
Simon.
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ASKER
Found no reason for the mis-delivered email. Reloaded Office and recreated profile seems to solve it.
http://msdn.microsoft.com/en-us/library/exchange/ms998863(v=exchg.65).aspx
http://www.expta.com/2008/08/how-to-configure-scl-in-exchange.html