HeronTech
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Outlook 2007 personal archive not showing (Exchange 2010)
Hello
We have trialled moving one of our customers to an exchange managed archive solution
We have met the prerequisites on the exchange server side of things - have set up the (archive) store and retention tags / archive settings. Archive is enabled for the a couple of test users
I can confirm that the personal archive is present when we log into OWA and that exchange level archiving is working. However I cant seem to get outlook to see the personal archive
I've done a bit of searching and found that there are several hotfixes available for outlook 2007 which should address the issue; namely
2475891
2458611
I have tried these two hotfixes (in conjunction with SP2 for office 2007) on our test machine.
As per http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx I have tried an enterprise and Pro Plus installation to get the personal archive folder present in outlook but it simply does not show
I've installed sp3 for office 2007 also which has not alleviated the issue
Any help would be greatly appreciated. There are about 30% of the users with office 2007
We have trialled moving one of our customers to an exchange managed archive solution
We have met the prerequisites on the exchange server side of things - have set up the (archive) store and retention tags / archive settings. Archive is enabled for the a couple of test users
I can confirm that the personal archive is present when we log into OWA and that exchange level archiving is working. However I cant seem to get outlook to see the personal archive
I've done a bit of searching and found that there are several hotfixes available for outlook 2007 which should address the issue; namely
2475891
2458611
I have tried these two hotfixes (in conjunction with SP2 for office 2007) on our test machine.
As per http://office.microsoft.com/en-us/outlook-help/license-requirements-for-personal-archive-and-retention-policies-HA102576659.aspx I have tried an enterprise and Pro Plus installation to get the personal archive folder present in outlook but it simply does not show
I've installed sp3 for office 2007 also which has not alleviated the issue
Any help would be greatly appreciated. There are about 30% of the users with office 2007
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ASKER
Thanks sirakov - this response is helpful (at least in the 'right direction')
Results
Display name - <user account>
Protocol: Exchange RPC
Server : <server>
Login name: <user name>
Availability service url: Https://<server>/EWS/Exchange.asmx
OOF URL: https://<server> /EWS/Exchange.asmx
OAB URL: http://<server>/OAB/<random guid>
Unified message service URL service url: https://<server>/ews/um2007/legacy
Auth package: unspecified
It seems to me that autodiscover is working ok. I originally created the account by using the autodiscovered settings.
I have since recreated the profile using the non-cached mode and the personal archive is still not showing
I have access to an office 2010 machine later today that I will do some testing on and post the results
Results
Display name - <user account>
Protocol: Exchange RPC
Server : <server>
Login name: <user name>
Availability service url: Https://<server>/EWS/Exchange.asmx
OOF URL: https://<server> /EWS/Exchange.asmx
OAB URL: http://<server>/OAB/<random guid>
Unified message service URL service url: https://<server>/ews/um2007/legacy
Auth package: unspecified
It seems to me that autodiscover is working ok. I originally created the account by using the autodiscovered settings.
I have since recreated the profile using the non-cached mode and the personal archive is still not showing
I have access to an office 2010 machine later today that I will do some testing on and post the results
ASKER
Below is the test results from an office 2010
Below is the test results from an office 2010
This isnt a pro plus installation though - so I figured thats why the Personal archive folder isnt showing
Below is the test results from an office 2010This isnt a pro plus installation though - so I figured thats why the Personal archive folder isnt showing
ASKER
Thanks - not only does it have to be a vlk key, but has to be installed from vlk media. After downloading the enterprise iso and installing it with the key - it is working fine
ASKER