Emails deleted from Junk Mail Folders reappear

Hi,

I am working on a confusing issue. I would give all my observations on the issue as below. I m sure our experts would point me on the right direction.

This issue happens with just one user and the user status is bit complicated too.

Environment :

I have an Exchange Server 2007 and outlook 2007 is the main client. The office environment is Microsoft and the desktop which configures the outlook runs on Windows 7.

At the same time, the user has configured the outlook to his outlook for Mac,I-pad and I-Phone to be used at his home as well. Apart we receive our emails through our BES on blackberry devices.

Outlook is configured to use Cached Exchange mode at Microsoft environment.

Issue:

There are two emails from a particular user dated couple of months older in the Junk Mail folder of the mail box. The user moves the emails from the Junk Mail to Inbox and can find the emails in the inbox for then. After an hour or so, the emails are back in the Junk Mail folder again.

Please note these are the same emails which are transferred earlier and not new emails arriving to the server.

Steps confirmed as a part of trouble shooting:

1. No rules to mention that these emails should be in Junk Mail Folders. In fact, there is only one rule to deliver the emails from this address to Inbox instead of Junk Mail folder.

2. Junk Mail Filter has been turned off in the outlook.

3. The mail has been declared as "This is not a Junk mail "using the option when it is on Junk Mail Folder.

If it rings a bell for anyone of you and if I missing something important, please feel free to point that to me.

Thankful to your time and efforts as always.

Thanks,
Ahmed
HadefAsked:
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nashim khanExchange AdministratorCommented:
Hi,

Please see the below command it will solve your query.

The issue may be related to ManagedFolderMailboxPolicy or user account.


New-ManagedFolderMailboxPolicy -Name "My Managed Folder Mailbox Policy" -ManagedFolderLinks Inbox, MyFolder

If need further assistance reply please.

Regard's
Nashim Khan
0
HadefAuthor Commented:
Hi Nashim,

Thanks for your time and effort.

However, I m not clear about your advise. Can you please, give me a detailed picture?

Thanks,
Ahmed
0
nashim khanExchange AdministratorCommented:
Hi,

Ahmed.

If Exchange 2007 or 2010 is in use, I recommend you use Get-ManagedFolderMailboxPolicy cmdlet to check a managed folder mailbox policy applied to the user's mailbox.

If the managed folder mailbox policy is ok, then you can recreate the user's mailbox to check the result.(Note:Before you create the mailbox, please export his mailbox to .pst file).


Here is an article about Get-ManagedFolderMailboxPolicy cmdlet:
http://technet.microsoft.com/zh-cn/library/aa997303(v=exchg.141).aspx

And see the below link for multiple type os issues.
http://www.knowoutlook.com/view/25104-deleted-e-mails-in-shared-mailbox-reappear-after-deleting.html


Best regards,

Nashim Khan
0
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apache09Commented:
Simply go into the Users Account Settings in Outlook
Under Exchange Server Name

Remove the Tick next to use cached exchange mode
Restart outlook and then try it
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HadefAuthor Commented:
Hi Both,

Thanks for your suggestions.

I can't recreate the mail box as the mail box is too big and has archived emails on it.

We do not have any Mail box Policies the cmdlet brings just an empty screen. However,I will try to remove the cached exchange mode and observe.

Thanks,
Ahmed
0
HadefAuthor Commented:
Hi Both,

Today, there was one more mail found in the Junk Mail filter.

Keeping in mind that, the outlook has its Junk mail option disabled and the server has the Junk Mail option disabled as well. How did this email lands in Junk?

Is there any option on iPhone or iPad to filter junk mails?

Thanks,
Ahmed
0
HadefAuthor Commented:
Hi,

Apologies for a late update.

The user has configured the emails in an Mac computer which had the Junk Mail Filter turned on, once I turned off the Filter. The issue was resolved.

Thank you all for your time and support.

Thanks,
Ahmed
0

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HadefAuthor Commented:
The issue got resolved with this solution
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