File scanning wont download

I have a user here who is having a difficult time downloading or even opening a file located on our webserver.  She is the only user having the trouble.  We are using symantec endpoint for protection and windows defender is turned off.  She has a win7 system each time she goes to downlaod or open the file it sits there and says file scanning and nothingn ever happens.  This is a new problem and any searchs I do have to looking all over including setting the IE browser to the default settings which I dont want to do at this point.

Thanks
SquidsupportAsked:
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Ess KayEntrapenuerCommented:
can you try with a different browser?
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mrroonieCommented:
have you tried logging in as another user to see if the problem still exists?

if it behaves normally wit another user it's most likely a profile issue.

if the problem still exists with the new user, check DNS settings and try disjoining and rejoining the machine to the domain

EDIT: sorry, I missed 'webserver' and just saw 'server'.

as the above says try another browser. also check for any (windows or browser) updates. try disabling the AV to see if that's causing the issue
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SquidsupportAuthor Commented:
No other browser will work as IE is the only browser which will operate with the site, I have tried this already.

Other users are fine and work fine the problem seems to be with the computer or browser.
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tmoore1962Commented:
Put an exclusion in the end point and see if that works. Have you added your website to the trusted sites list??
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Ess KayEntrapenuerCommented:
Can you have the user log into a different computer and try.
and a user for whom it works to log into the problem computer and try
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SquidsupportAuthor Commented:
The problem was due to IE 9 I had to revert back to IE 8.
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SquidsupportAuthor Commented:
I reverted to removing the latest browser of IE9 to IE8.
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