Office 365 user with Outlook 2010 had access to mailbox but remove yet still shows in Outlook

Hello EE,
I have a user who had access to a mailbox and we recently remove that access but the mailbox still shows up in his outlook.  He cannot open it but why won't it clear we've removed it from his account settings.
bergquistcompanyAsked:
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James HodgeManaging DirectorCommented:
Have you closed and reopened Outlook?

James
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bergquistcompanyAuthor Commented:
Yes
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James HodgeManaging DirectorCommented:
Recreate the Outlook Profile?

James
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Vasil Michev (MVP)Commented:
Permissions are stored in the GAL, so it might take some time to reflect the changes. To make sure everything is okay, confirm with PowerShell that no permissions are currently set and also ask the user to try to open the additional mailbox from OWA. If he is not able to do so, then everything is okay and you just need to wait a bit (or force OAB update, or recreate the profile as James suggested)
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bergquistcompanyAuthor Commented:
I've recreated my profile amazingly enough and confirmed do not have permissions but althrough I cannot open the maibox it still appears.  Weird?
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Vasil Michev (MVP)Commented:
Check with OWA, might be some orphaned entry.
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bergquistcompanyAuthor Commented:
not in OWA so yes stuck there...orphaned
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Vasil Michev (MVP)Commented:
Can you get the autodiscover.xml for that user mailbox?
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bergquistcompanyAuthor Commented:
@vasilcho - can you tell me how to do that?
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bergquistcompanyAuthor Commented:
Autodiscovery is working
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Vasil Michev (MVP)Commented:
The idea is to get the full autodiscover.xml and check for any 'alternative mailboxes' listed there.
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bergquistcompanyAuthor Commented:
ok let me test
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bergquistcompanyAuthor Commented:
everything tests fine
yet mailbox is still showing up
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bergquistcompanyAuthor Commented:
Autodiscover comes back green but removed permissions and extra mailboxes still show just can't be opened.
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bergquistcompanyAuthor Commented:
When I right click to close it get:

This group of folders is associated with an e-mail account.,  To remove the account, click the File Tab, and on the Info Tab click Account Settings.  Select the e-mail account, and then click Remove.  I don't want to remover the primary account and the mailboxes aren't listed anymore so why do they show?
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Vasil Michev (MVP)Commented:
Did you check the autodiscover.xml file for any "alternative mailbox" entries? Most likely the msExchDelegateListLink attribute still lists the delegate, but as far as I know there is no way to edit this attribute (unless you have dirsync with the extended schema for Exchange, in which case edit this attribute in the local AD).

Raise a ticket with MS support and ask them to check msExchDelegateListLink for you. You can give them this thread as justification: http://social.technet.microsoft.com/Forums/office/en-US/87637d40-3801-4282-9df1-e519759aee07/cannot-remove-additional-mailbox?forum=outlook

Also this thread mentions that running the remove-mailboxpermissions cmdlet again should fix it:

http://social.technet.microsoft.com/Forums/en-US/9822823f-d475-4e0c-8f0c-cf36d62e1073/unable-to-remove-additional-delegatedassociated-mailbox-from-outlook-2010-exchange-2010-sp1?forum=exchange2010

Remove-MailboxPermission -Identity user@domain.com -User 'delegate' -AccessRight FullAccess -InheritanceType All 

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bergquistcompanyAuthor Commented:
ok I will do that thank you.
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bergquistcompanyAuthor Commented:
Thanks I tried removing and that didn't work.
Rebuilt profile and that didn't work.  Used script you gave but altered to add permission back and then once could access then ran remove and it worked.
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