QuickBooks Premier Pro 2013-Database connectivity drops
I have QuickBooks user that access the data base on a SBS 2008 network. I recently upgraded her from XP Pro to W7 Pro. She keeps looking connection to the QuickBooks Database from her workstation. The problem is intermittent, but happens several time a day.
I have disabled Ipv6, in the control panel and run the QuickBooks File Doctor tool successfully.
Any ideas? Thanks in advance.
I have disabled Ipv6, in the control panel and run the QuickBooks File Doctor tool successfully.
Any ideas? Thanks in advance.
Alan Hardisty
Are you running the QB database sharing software on the SBS 2008 server? If not, you need to be.
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mapalaska2003,
I changed the zones for this question from
--Exchange Email Server
--Quickbooks Financial Software
--Miscellaneous Networking
to
--Quickbooks Financial Software
--Miscellaneous Networking
--Microsoft Server
SouthMod
Community Support Moderator
I changed the zones for this question from
--Exchange Email Server
--Quickbooks Financial Software
--Miscellaneous Networking
to
--Quickbooks Financial Software
--Miscellaneous Networking
--Microsoft Server
SouthMod
Community Support Moderator
IS the Windows Firewall on? Try turning it off and check if that solved the issue.
Sudeep
Sudeep
It might be worth a try, but Windows Firewall can be on if no other firewall, or may supplanted by a third party firewall (SEP in my case) and it will be on.
.... Thinkpads_User
.... Thinkpads_User
ASKER
I've tried disabling the firewall, but that did not help. I was finally able to get a screenshot from the user. Perhaps this sheds a bit more light on the problem-Thanks.
QB-FULL.jpg
QB-FULL.jpg
What do you make of the first error. QB won't dole out this message unless the drive is full. Does the drive where the QB folder is located have errors? That will cause it.
I gave you some suggestions in my post ID: 39505413 above. Can you answer the suggestions? Some of these suggestions address the second error message.
.... Thinkpads_User
I gave you some suggestions in my post ID: 39505413 above. Can you answer the suggestions? Some of these suggestions address the second error message.
.... Thinkpads_User
ASKER
The drive is only 1/3 full.
RE:ID: 39505413 above, Yes, we are opening the file as suggested.
RE:ID: 39505413 above, Yes, we are opening the file as suggested.
QB will not give a drive full error on a good drive with lots of space. Is there an error on the drive. CHKDSK in check mode only should tell you.
In my question, in addition to mapping drives, did you check the use of the Server manager, recent file use and whether you are using Host Multi User Access together with Multi User mode. The latter should not be done if using the Server Manager.
Do you know the connection to be solid. A flaky connection can cause QB to quit because it is a very chatty database. This has happened to me and at one client I have to run QB locally and sync the database back at the end of the session.
What you get has a physical cause. It is not an endemic QB problem.
... Thinkpads_User
In my question, in addition to mapping drives, did you check the use of the Server manager, recent file use and whether you are using Host Multi User Access together with Multi User mode. The latter should not be done if using the Server Manager.
Do you know the connection to be solid. A flaky connection can cause QB to quit because it is a very chatty database. This has happened to me and at one client I have to run QB locally and sync the database back at the end of the session.
What you get has a physical cause. It is not an endemic QB problem.
... Thinkpads_User
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ASKER
THANKS FOR THE SUGGESTIONS. I APPRECIATE IT.
You are very welcome and I was happy to assist.